20% Off We Love Lenses Discount Codes (3 Active) Jan 2025

About We Love Lenses

We Love Lenses, operating under the domain welovelenses.com, is a reputable online retailer specializing in the sale of high-quality contact lenses. The company, owned by Dazzleyes Ltd, is based in Malta and has established itself as a trusted source for vision correction products. We Love Lenses prides itself on offering competitive prices and a wide range of renowned contact lens brands, including Johnson & Johnson, Alcon (Ciba Vision), and Bausch & Lomb, ensuring that customers have access to the best options for their vision needs.

Standout Features

We Love Lenses stands out in the market due to several key features that enhance the customer experience:

• Wide Range of Brands: The company stocks a variety of well-known contact lens brands, catering to different vision conditions and preferences. This includes daily disposable, monthly, and specialty lenses, ensuring that customers can find the perfect fit for their needs.
• Competitive Pricing: We Love Lenses is committed to providing affordable prices without compromising on the quality of the products. This makes high-quality contact lenses more accessible to a broader audience.
• Efficient Order Processing: The company has a streamlined process for receiving, organizing, picking, and shipping orders. This ensures that customers receive their contact lenses promptly, often within a day or two.
• Customer Support: We Love Lenses is known for its top-notch customer service. The team is responsive and helpful, addressing any issues promptly and transparently.

User Reviews

User reviews and feedback are crucial in understanding the quality and reliability of a service. Here are some insights gathered from reputable sources:

• Trustpilot Reviews: On Trustpilot, We Love Lenses has received positive feedback for its service. Users praise the quick delivery times, stating that lenses are normally received within a day or two. The company's transparency and prompt communication when there are issues are also highlighted.
• Customer Satisfaction: Many customers appreciate the convenience and reliability of the service. They note that the company never quibbles when there are issues, which are rare, and that the overall experience is smooth and satisfactory.
• General Feedback: Across various platforms, users consistently mention the competitive pricing and the wide range of available brands as significant advantages. The customer support team is also frequently praised for their professionalism and helpfulness.

Promotion and Loyalty Program

We Love Lenses offers several promotions and loyalty programs to enhance customer satisfaction and loyalty:

• Clear Pricing: The company ensures that all prices are inclusive of VAT, and any additional delivery costs are clearly displayed. This transparency helps customers make informed decisions.
• Marketing Communications: Customers are given the option to receive marketing communications, which include updates on new products, special offers, and other relevant information. Users can opt out of these communications at any time.
• No Hidden Fees: We Love Lenses does not charge hidden fees. The pre-authorisation check on payment cards ensures that there are sufficient funds before dispatching the goods, and the card is debited only once the order is accepted.

FAQs

To help customers better understand the services and policies of We Love Lenses, here are some frequently asked questions and their answers:

• What Brands Do You Stock? We Love Lenses stocks a variety of renowned contact lens brands, including Johnson & Johnson, Alcon (Ciba Vision), and Bausch & Lomb.

• How Long Does Delivery Take? Lenses are normally received within a day or two. If the lenses are not in stock, they are usually delivered within 7 days.

• Do You Offer Any Loyalty Programs? While specific loyalty programs are not detailed, the company's competitive pricing and excellent customer service act as incentives for repeat business.

• What If I Have an Issue with My Order? We Love Lenses has a reputation for addressing issues promptly and transparently. If there is a problem, the company will inform you straight away and work to resolve it quickly.

• Do I Need a Prescription to Order Contact Lenses? Yes, you need a valid current contact lens prescription issued within the last 12 months to place an order. The company also requires that you comply with all instructions for use and have regular contact lens checks as recommended by your eye care professional.

By understanding these aspects, customers can make informed decisions and enjoy a seamless experience when purchasing contact lenses from We Love Lenses.