$50 Off Victoria Plum Discount Codes (6 Active) Feb 2025

About Victoria Plum

Victoria Plum, trading as VictoriaPlum.com, is a pioneering online bathroom retailer in the UK. Founded in 1999 as part of the Walker Group, the company has evolved significantly over the years. Initially known as Victoria Plumb, it rebranded to VictoriaPlum.com in 2015 to emphasize its exclusively online business model. Headquartered in Hessle, East Riding of Yorkshire, Victoria Plum operates without physical showrooms, focusing on online and telephone sales. This approach allows the company to offer high-quality bathroom products at competitive prices, passing the savings directly to customers.

Standout Features

Exclusive Online Model

Victoria Plum's business model is centered around online sales, which sets it apart from traditional retailers. By avoiding the costs associated with maintaining physical showrooms, the company can offer luxury bathrooms at internet prices. This model has been a key factor in its success, enabling the company to grow consistently since its inception.

Quality and Design

Victoria Plum is renowned for its excellent quality and unbeatable prices. The company designs and supplies a wide range of bathroom products, ensuring that customers receive high-quality items without the premium prices often associated with luxury bathrooms. This commitment to quality has earned Victoria Plum numerous accolades, including the Retailer of the Year award in the home products section at the Venda ECMOD Direct Commerce Awards.

Customer-Centric Approach

The company's website is designed to provide a seamless and personalized shopping experience. The site is optimized for mobile browsing, allowing customers to easily compare products and prices. Additionally, the website offers design inspiration and handy advice, guiding customers through every stage of their bathroom buying journey. This customer-centric approach has been a driving force behind Victoria Plum's year-on-year growth.

Expansion into New Areas

While Victoria Plum is primarily known for its bathroom products, the company has been expanding its offerings to other areas of the home. In 2015, it launched a new bedroom range, applying the same successful online-only approach that has made its bathroom products so popular. This expansion reflects the company's commitment to helping customers enhance their homes across various rooms.

User Reviews and Feedback

Trustpilot and Other Review Platforms

Victoria Plum has a strong reputation among its customers, as reflected in reviews on platforms like Trustpilot. Customers praise the company for its excellent service, high-quality products, and competitive pricing. Many reviewers appreciate the ease of use of the website and the helpful customer support team. On Trustpilot, Victoria Plum consistently receives high ratings, indicating a high level of customer satisfaction.

YouTube and Social Media

On YouTube and other social media platforms, customers often share their positive experiences with Victoria Plum. Video reviews and testimonials highlight the quality of the products and the smooth delivery process. Social media feedback also shows that customers appreciate the company's community engagement, such as its charity initiatives and community foundation programs.

Amazon and Other Marketplaces

While Victoria Plum primarily sells through its own website, some of its products are also available on other marketplaces like Amazon. Here, customers continue to praise the quality and value of Victoria Plum's products. Reviews on these platforms further reinforce the company's reputation for delivering excellent products and service.

Promotion and Loyalty Program

Community Foundation and Charity Initiatives

Victoria Plum is actively involved in community and charity initiatives. The company has a community foundation that supports local causes, particularly those in need of improved toilet or wash facilities. This initiative reflects Victoria Plum's commitment to giving back to the community and supporting worthy causes.

Customer Loyalty and Referral Programs

Victoria Plum encourages customer loyalty through various programs. For instance, the company donates £1 to its official charity partner, WellChild, for every customer review received on Trustpilot. This initiative not only supports a good cause but also incentivizes customers to share their positive experiences, fostering a sense of community among its customer base.

Special Offers and Discounts

The company regularly offers special promotions and discounts to its customers. These can include seasonal sales, bundle deals, and exclusive discounts for first-time buyers. Such offers help customers save even more on already competitively priced products, enhancing their overall shopping experience.

FAQs

What is Victoria Plum's business model?

Victoria Plum operates exclusively online, without physical showrooms. This model allows the company to offer high-quality bathroom products at competitive prices by avoiding the costs associated with maintaining physical stores.

Where is Victoria Plum headquartered?

Victoria Plum is headquartered in Hessle, East Riding of Yorkshire, with its distribution centre located in Kingston upon Hull.

What products does Victoria Plum offer?

Victoria Plum primarily offers a wide range of bathroom products, including bathroom tiles and accessories. The company has also expanded its offerings to include bedroom products, applying the same successful online-only approach.

How does Victoria Plum support its community?

Victoria Plum supports its community through various initiatives, including its community foundation, which helps local causes in need of improved toilet or wash facilities. The company also supports charities, such as WellChild, through donations linked to customer reviews.

What is the quality of Victoria Plum's products?

Victoria Plum is known for its high-quality products, which are designed and supplied to meet the needs of customers looking for luxury bathrooms at affordable prices. Customer reviews consistently praise the quality of the products.