15% Off Viagogo Vouchers, Discount Codes January 2025

About Viagogo

Viagogo is a prominent online ticket exchange platform that facilitates the buying and selling of live event tickets globally. Founded in 2005 by Eric Baker, who also co-founded StubHub, Viagogo has grown to become one of the largest sources of live sport, music, and entertainment tickets. The platform offers access to over 50 million live event listings, allowing users to purchase or resell tickets from any device, in nearly every currency and language.

Standout Features

Global Reach and Diverse Listings

Viagogo boasts an extensive global presence, with users from over 160 countries accessing tickets through its network of more than 60 global websites. This vast reach ensures that users can find tickets to a wide array of events, from sports and music concerts to theater performances and festivals.

Secure and Guaranteed Transactions

One of the key features of Viagogo is its 100% order guarantee, which ensures that buyers receive their tickets or a full refund if the tickets cannot be delivered. The platform also employs robust security measures, including world-class security checks, to protect both buyers and sellers. Additionally, Viagogo's transparent pricing policy clearly communicates all fees, including booking fees and delivery costs, before the purchase is made.

User-Friendly Interface and Customer Support

Viagogo's platform is designed to be user-friendly, allowing buyers to easily browse and purchase tickets. The company also provides comprehensive customer service support from the start to the finish of the transaction. This includes secure delivery options, such as tracked courier services, direct to phone or email, and a dedicated customer service team to handle any issues that may arise.

Flexibility in Reselling

Viagogo offers flexibility for sellers by allowing them to set their own prices for tickets. This feature, combined with the ability to resell tickets securely, makes the platform attractive for those who need to change their plans. The platform ensures that sellers are protected by not releasing payment until the buyer has successfully entered the event.

User Reviews and Feedback

General Sentiment

User reviews of Viagogo are mixed, reflecting both positive and negative experiences. On one hand, many users appreciate the platform's wide selection of tickets and the security guarantees it provides. For instance, some users have reported successful transactions and praised the platform's customer service.

Common Concerns

On the other hand, some users have expressed frustration over high prices, particularly those set by scalpers, and difficulties with refunds or entry issues. There have been reports of buyers receiving invalid or duplicate tickets, which can lead to significant inconvenience and financial loss.

Comparative Feedback

When compared to other ticket resale platforms, some users prefer alternatives like Twickets, citing better pricing and more reliable transactions. However, others have found Viagogo to be a reliable option, especially when other platforms do not have the desired tickets available.

Promotion and Loyalty Program

Partnerships and Promotions

Viagogo has partnerships with hundreds of the biggest names in global sports and entertainment, which can sometimes lead to exclusive promotions or special offers for users. However, the platform does not appear to have a traditional loyalty program in place. Instead, it focuses on providing a wide range of tickets and ensuring secure transactions.

Community Engagement

While Viagogo does not have a formal loyalty program, it engages with its community through various means, including social media and customer support. The company also invests in the future of live events by donating to organizations that support emerging talents, demonstrating its commitment to the industry.

Frequently Asked Questions (FAQs)

How Does Viagogo Work?

Viagogo operates as a marketplace where buyers can purchase tickets from various sellers. The platform ensures that transactions are secure by holding payment until the buyer has successfully entered the event. Users can choose from over 50 million tickets, and the platform provides detailed confirmation and delivery information.

What is the 100% Order Guarantee?

The 100% order guarantee is Viagogo's commitment to ensuring that buyers receive their tickets or a full refund if the tickets cannot be delivered. This guarantee also includes providing replacement tickets if necessary and supporting buyers throughout the process.

How Secure is the Platform?

Viagogo employs world-class security checks to protect both buyers and sellers. The platform ensures that all transactions are secure, and it clearly communicates all fees involved in the purchase process. Additionally, the company's customer service team is available to handle any issues that may arise.

Can I Resell My Tickets?

Yes, Viagogo allows users to resell their tickets securely. Sellers can set their own prices, and the platform ensures that payment is not released until the buyer has successfully entered the event. This feature provides flexibility for users who need to change their plans.

What if I Have Issues with My Tickets?

If there are any issues with tickets, such as invalid or duplicate tickets, Viagogo's customer service team is available to assist. The platform's 100% order guarantee ensures that buyers are protected and will either receive replacement tickets or a refund if necessary.