20% Off Tom Hixson Vouchers, Discount Codes January 2025

About Tom Hixson

Tom Hixson of Smithfield is a renowned name in the UK's meat industry, with a rich history that spans over fifty years. Founded by Tom Hixson, the son of a Walworth butcher, the company has its roots deeply embedded in the meat trade, which has been a family tradition for generations. Tom Hixson's journey began in 1935, and by 1963, he had established Tom Hixson of Smithfield, becoming a pioneer in the meat industry. His expertise and innovative approach have been instrumental in the company's growth, making it one of the largest providers of world-class meats in the UK.

Standout Features

Quality and Sourcing

Tom Hixson is known for its commitment to quality and sourcing the finest produce from around the world. The company's legacy, established by Tom Hixson, continues with his youngest son, Tim, who has visited countries like Argentina, Australia, and the USA to source premium meats. This dedication to quality ensures that customers receive unrivaled products, making Tom Hixson a leading meat purveyor.

Product Range

Tom Hixson offers a diverse range of meat products, catering to various tastes and preferences. Their meat boxes, such as "The Essentials" and "The Hixson's Connoisseur Box," provide customers with a selection of high-quality meats. For instance, "The Essentials" box includes Argentine grass-fed rib-eye steaks, marrow dry-aged steak burgers, and a French corn-fed chicken, all of which have been praised for their flavor and quality.

Innovative Packaging and Delivery

Tom Hixson ensures that their products are delivered in reinforced chilled packaging to maintain the quality of the meat during transit. The company provides nationwide delivery to postcodes throughout the UK (except Highlands and Islands) four days a week, with next-day delivery available for orders placed before 12pm. This attention to detail in packaging and delivery helps in maintaining customer satisfaction.

User Reviews and Feedback

Quality and Taste

Users have consistently praised Tom Hixson for the quality and taste of their meats. Reviews highlight the juiciness and flavor of the steak burgers and the generous sizing of the chicken, making their meat boxes ideal for family barbecues and other gatherings.

Customer Service

While there are some minor issues noted, such as the lack of clarity around storage and use-by dates, overall customer feedback suggests that Tom Hixson's customer service is responsive and helpful. Users appreciate the company's commitment to keeping them informed about their order's whereabouts.

Areas for Improvement

Some users have pointed out the need for clearer instructions on storage and cooking, as well as the inclusion of recipe cards, which would enhance the overall customer experience. However, these are minor complaints in an otherwise positive feedback landscape.

Promotion and Loyalty Program

Exclusive Deals and Subscriptions

Tom Hixson offers exclusive deals and subscription options to its customers. For instance, subscribers can edit their subscription anytime, change products, and adjust delivery schedules. There is no commitment, and subscriptions can be easily canceled if needed. Additionally, orders over £150 qualify for free delivery, making it a cost-effective option for regular customers.

Wholesale Opportunities

For businesses, Tom Hixson provides wholesale opportunities, supplying quality produce to some of London's finest restaurants. This underscores the company's reputation for delivering high-quality meats, not just to individual customers but also to the culinary industry.

FAQs

Ordering and Delivery

• Delivery Areas: Tom Hixson delivers nationwide to postcodes throughout the UK, except Highlands and Islands, four days a week from Tuesday to Friday. Next-day delivery is available for orders placed before 12pm.
• Minimum Order Value: The minimum basket value is £40, and orders under £60 are charged a £8.50 delivery fee. Orders over £60 qualify for free delivery.
• Packaging: All orders are shipped in reinforced chilled packaging to keep the produce safe during transit.

Product Information

• Storage and Use-by Dates: It is recommended to consume the steak burgers and steaks as soon as possible after they have defrosted, as they should not be refrozen. The whole chicken can be frozen upon arrival.
• Halal Produce: For further information on Halal produce, customers can visit the dedicated page on the Tom Hixson website.

Customer Support

• Contact Information: Customers can contact Tom Hixson via email at [email protected] for any questions or concerns. For wholesale queries, the team can be reached at 020 7248 3569 or via email at [email protected].
• FAQs Page: Detailed FAQs are available on the company's website, providing answers to common questions and offering further help and advice.

By focusing on quality, innovation, and customer satisfaction, Tom Hixson has established itself as a trusted name in the meat industry, ensuring that its legacy continues to thrive through generations.