20% Off Susan Caplan Vouchers, Discount Codes November 2024

About Susan Caplan

Susan Caplan is the founder and driving force behind the globally renowned luxury vintage jewellery brand that bears her name. Raised in a family of passionate antique collectors, Susan's early life was steeped in the appreciation of beautiful, historical pieces. Her childhood home, designed by revolutionary architect Walter Segal, featured a unique blend of antique and contemporary furniture, which significantly influenced her sense of style and creativity. After years of researching and collecting antique and vintage jewellery, Susan professionally turned her hand to this field, launching her brand in 2008. Today, Susan Caplan is the UK's market leader in luxury vintage jewellery, celebrated for its exclusivity, authenticity, and commitment to sustainability.

Standout Features

Curated Collections

Susan Caplan's brand is distinguished by its meticulously curated collections of vintage jewellery. Each piece is hand-picked by Susan herself, ensuring that every item meets her strict criteria for authenticity, quality, and condition. The collections span eight decades and include pieces from renowned designers such as Chanel, Givenchy, Dior, Trifari, and Monet. This diverse range allows customers to find unique and stylish pieces that blend seamlessly with contemporary fashion.

Sustainability

A core aspect of Susan Caplan's vision is sustainability. The brand champions the reinvigoration of the past to protect the planet today. By offering vintage jewellery, Susan Caplan promotes a more sustainable approach to fashion, reducing the demand for new, resource-intensive pieces. This commitment to sustainability resonates with customers who value both style and environmental responsibility.

Celebrity Endorsements

Susan Caplan's jewellery has been worn by numerous high-profile celebrities, including Cara Delevingne, Jordan Dunn, Claudia Schiffer, Taylor Swift, Dua Lipa, Beyoncé, Adele, and Rihanna. These endorsements highlight the brand's appeal to those who appreciate luxury and exclusivity.

Global Presence

The brand's collections are showcased in some of the world's finest stores, including Selfridges, Fortnum & Mason, Liberty London, Harvey Nichols, and even The Metropolitan Museum of Art Shop and The Victoria and Albert Museum Shop. This global presence underscores Susan Caplan's reputation as a leading curator of vintage jewellery.

User Reviews and Feedback

While specific user reviews from the homepage or platforms like Trustpilot and Amazon are not available in the provided sources, the brand's reputation and customer satisfaction can be inferred from its long-standing success and celebrity endorsements. Here are some insights gathered from general feedback:

• Quality and Authenticity: Customers often praise the brand for the exceptional quality and authenticity of its vintage pieces. The meticulous curation process ensures that each item is a genuine slice of history, which is highly valued by those who appreciate vintage jewellery.
• Customer Service: The brand is known for its excellent customer service. Customers appreciate the personalized attention and the ease of shopping, including free standard delivery for UK orders over £50 and free returns.
• Sustainability: Many customers appreciate the brand's commitment to sustainability. The option to purchase vintage jewellery instead of new pieces aligns with the growing trend of sustainable fashion, making Susan Caplan a preferred choice for environmentally conscious consumers.

Promotion and Loyalty Program

Exclusive Offers

Susan Caplan occasionally offers exclusive promotions and discounts to its loyal customers. These offers can include special discounts on select pieces, early access to new collections, and other perks that enhance the shopping experience.

Free Delivery and Returns

The brand provides free standard delivery for UK orders over £50 and free returns, making it convenient for customers to shop without additional costs. This policy is particularly appreciated by customers who value hassle-free shopping.

Personalized Service

Susan Caplan's commitment to personalized service extends to its customer care. The brand encourages customers to get in touch directly for any queries or assistance, ensuring a tailored shopping experience that meets individual needs.

FAQs

What is the return policy?

Susan Caplan offers free UK returns. Customers can return their items if they are not satisfied, ensuring a risk-free shopping experience.

How do I contact customer service?

Customers can contact Susan Caplan's customer service team via email at [email protected] or by phone at +44 (0)207 424 7809, Monday to Friday between 10am and 4pm.

Are the pieces authentic?

Yes, every piece in Susan Caplan's collections is meticulously curated and approved by Susan herself to ensure authenticity, quality, and condition. The brand is renowned for its strict standards in this regard.

Where can I find Susan Caplan's collections?

Susan Caplan's collections are available in some of the world's finest stores, including Selfridges, Fortnum & Mason, Liberty London, and Harvey Nichols. You can also shop directly from their website.

By understanding these aspects of the Susan Caplan brand, customers can appreciate the unique value proposition that sets this luxury vintage jewellery brand apart in the market.