20% Off Story & Sons Discount Codes (3 Active) January 2025

About Story & Sons

Story & Sons is a UK-based brand dedicated to providing high-quality products designed for elderly individuals and those living with disabilities. Founded by Oli Story, who has over 15 years of experience in the field, the brand aims to combine exceptional customer service with a carefully curated selection of products. Story & Sons focuses on enhancing the quality of life for its customers by offering user-friendly solutions for various challenges, including visual impairment, mobility issues, and dementia. The company's philosophy emphasizes compassion and personal connection, ensuring that customers receive the support they need in their daily lives.

Key Features of Story & Sons

Unique Product Offerings

Story & Sons specializes in a range of products that cater to the specific needs of elderly and disabled individuals. Their collection includes daily living aids, health monitors, sensory stimulation tools, and specialist clocks and watches. Each product is selected based on its quality and effectiveness, ensuring that only the best options are available to customers. The brand's commitment to excellence is evident in its focus on user-friendly designs that enhance independence and comfort.

Customer-Centric Approach

The brand prides itself on its exemplary customer service. Customers can access support through various channels, including live chat, phone, and email. The team is known for its personalized approach, often developing strong relationships with customers. They offer guidance in product selection and provide aftercare support, including setup assistance via video calls. This dedication to service has fostered a loyal customer base that appreciates the brand's commitment to their needs.

Insights from User Feedback

Positive Reviews

User reviews on the Story & Sons website and platforms like Trustpilot highlight the brand's outstanding customer service and product quality. Customers frequently commend the helpfulness and politeness of the support team, with one reviewer noting, "Amazing customer support! Very nice, polite, and helpful. Solved my problem quickly and efficiently." Another user praised the prompt delivery and effectiveness of the products, stating, "Excellent service from start to finish. Ordered on a Sunday, delivered by 2pm on the Tuesday to my mother's care home. Fantastic product for Mum who can't see or feel much in the tip of her fingers."

Constructive Feedback

While most reviews are positive, some customers have suggested that expanding the product range could further enhance their shopping experience. A few users expressed a desire for more options tailored to specific needs, indicating that while the current offerings are excellent, there is room for growth.

Promotions and Loyalty Programs

Story & Sons actively engages its customers through promotions and loyalty programs. Currently, they are running a promotion where customers can receive a free walking stick with the purchase of any rollator by entering the code FREESTICK at checkout. This type of promotion not only incentivizes purchases but also encourages customers to explore more of the brand's product range.

Additionally, the brand has a loyalty program that rewards repeat customers with exclusive discounts and early access to new products. This program is designed to foster long-term relationships with customers, encouraging them to return for their future needs.

Frequently Asked Questions

What types of products does Story & Sons offer?

Story & Sons offers a variety of products designed for elderly individuals and those with disabilities, including daily living aids, health monitors, specialist clocks, and sensory stimulation tools.

How can I contact customer support?

Customers can reach out to Story & Sons via live chat, telephone, or email. The support team is known for its friendly and helpful approach.

What is the return policy?

Story & Sons provides a freepost return option for customers who are not satisfied with their purchase. Customers can return products for a full refund if they are not suitable.

Are there any current promotions?

Yes, Story & Sons is currently offering a promotion where customers can receive a free walking stick with the purchase of any rollator by using the code FREESTICK at checkout.

How does the loyalty program work?

The loyalty program rewards repeat customers with exclusive discounts and early access to new products, encouraging long-term relationships with the brand.

Through its commitment to quality products and exceptional customer service, Story & Sons has established itself as a trusted brand for those seeking assistance in improving the quality of life for elderly and disabled individuals.