10% Off SmartBuyGlasses Discount Codes (11 Active) Jan 2025

About SmartBuyGlasses

SmartBuyGlasses is a leading global e-tailer specializing in designer eyewear, founded in 2006 and headquartered in Hong Kong. The company operates across Asia Pacific, Europe, and the Americas, offering a vast array of glasses, sunglasses, and lenses from over 180 brands. With a presence in 40 countries and a catalog of over 80,000 products, SmartBuyGlasses has established itself as a major player in the eyewear industry. The company is committed to providing an exceptional customer experience, leveraging advanced technology such as 3D augmented reality try-on and robust customer service support.

Standout Features

SmartBuyGlasses stands out in the eyewear market due to several key features:

• Advanced Technology: The company is proud to offer the latest 'E-Commerce 3D Augmented Reality Try On technology,' allowing customers to virtually try on glasses before making a purchase. This feature, combined with market-leading search and sorting functions, enhances the online shopping experience.
• Global Reach: With operations in over 35 countries and support for 17 languages, SmartBuyGlasses caters to a diverse global customer base. This global presence is facilitated by a proficient logistics team with international hubs, ensuring quick and efficient delivery of high-quality optical products.
• Comprehensive Product Range: SmartBuyGlasses offers an extensive selection of designer eyewear, including prescription lenses, sunglasses, and contact lenses. The company's optical laboratory ensures that all lenses are of the highest quality, carefully fitted and inspected by hand.
• Customer-Centric Approach: The company places a strong emphasis on customer satisfaction, providing dedicated customer service through live chat, call center services, and rapid response emails. The customer service team operates in over 10 languages, 24/7, to ensure excellent communication and support.

User Reviews and Feedback

SmartBuyGlasses has garnered a positive reputation among its customers, reflected in various user reviews and feedback:

• Trustpilot: On Trustpilot, SmartBuyGlasses generally receives high ratings, with many customers praising the quality of the products, the ease of the ordering process, and the excellent customer service. Some reviewers have noted occasional delays in shipping but overall express satisfaction with their purchases.
• Amazon: Reviews on Amazon highlight the affordability and quality of the eyewear, as well as the prompt and helpful customer service. However, a few reviewers have mentioned issues with the fit of certain frames, which can be mitigated by using the 3D try-on feature.
• YouTube: YouTube reviews often focus on the unboxing and first impressions of SmartBuyGlasses products. Reviewers generally appreciate the packaging, the quality of the frames, and the overall value for money. Some reviewers have also praised the company's CSR initiatives and community involvement.

Promotion and Loyalty Program

SmartBuyGlasses engages its customers through various promotional activities and loyalty programs:

• Corporate Social Responsibility (CSR) Initiatives: The company has partnered with World Vision to support healthcare programs in developing countries, particularly in Zambia. Through their "buy one, help one" model for the SmartBuy Collection line, SmartBuyGlasses aims to make a significant impact on vulnerable communities. This initiative not only supports a good cause but also enhances customer loyalty by aligning business goals with CSR efforts.
• Seasonal Promotions: SmartBuyGlasses frequently runs seasonal promotions and special offers, such as discounts on Mother's Day and Giving Tuesday, to raise awareness and support for their CSR initiatives. These promotions are often highlighted on their website and social media channels.
• Loyalty Program: While specific details about a traditional loyalty program are not readily available, the company's commitment to customer satisfaction and its engaging marketing strategies contribute to a loyal customer base. The frequent updates on new designer collections and eyewear trends also help in retaining customer interest.

Frequently Asked Questions (FAQs)

When was SmartBuyGlasses founded?

SmartBuyGlasses was founded in 2006.

Where is SmartBuyGlasses's headquarters?

The headquarters of SmartBuyGlasses is located at 12P Smithfield Road, Hong Kong.

What products does SmartBuyGlasses offer?

SmartBuyGlasses offers a range of products including glasses, sunglasses, and lenses from over 180 brands.

How does SmartBuyGlasses support its customers?

The company provides dedicated customer service through live chat, call center services, and rapid response emails. The customer service team operates in over 10 languages, 24/7.

What CSR initiatives does SmartBuyGlasses engage in?

SmartBuyGlasses partners with World Vision to support healthcare programs in developing countries, particularly in Zambia, through their "buy one, help one" model for the SmartBuy Collection line.

How does SmartBuyGlasses ensure the quality of its products?

The company's optical laboratory ensures that all lenses are of the highest quality, carefully fitted and inspected by hand multiple times during the fitting process.