$50 Off Rakuten Travel Discount Codes (1 Active) Jan 2025

About Rakuten Travel

Rakuten Travel, a subsidiary of the Japanese technology conglomerate Rakuten Group, Inc., has established itself as a leading online travel agency in Japan since its inception in 2001. Founded as part of Rakuten's diverse portfolio of services, which includes e-commerce, fintech, digital content, and communications, Rakuten Travel offers Japan's broadest selection of hotels and other accommodation facilities for both leisure and business travelers. The service also extends to package tours with airlines and other travel arrangements, catering to a global audience with support in eight languages.

Key Features of Rakuten Travel

Comprehensive Inventory and Global Reach

Rakuten Travel boasts an extensive inventory of accommodations, including hotels, ryokans, and vacation rentals, particularly in Japan but also globally. This is facilitated through its robust network of partnerships with hotel chains, wholesalers, and other large Online Travel Agents (OTAs). The service allows travel retailers to manage their entire hotel inventory needs through a single API connection, a tailored web portal, or template solutions, simplifying global travel inventory management.

User-Friendly Interface and Multilingual Support

The platform is designed to be user-friendly, offering a seamless booking experience. Rakuten Travel's website and mobile applications are available in multiple languages, including English, Japanese, French, Chinese (simplified and traditional), Korean, Thai, and Bahasa Indonesian, making it accessible to a diverse user base.

Advanced Technology and Integration

Rakuten Travel Xchange, a hotel distribution service launched in 2020, leverages cutting-edge technology to provide travel retailers with easy access to hotel rates and inventories. This service combines the vast network of partnerships with innovative technology, enabling robust and reliable travel inventory management.

User Reviews and Feedback

General User Experience

Users generally praise Rakuten Travel for its wide selection of accommodations, particularly in Japan. Many reviewers appreciate the ease of use and the comprehensive search features that allow for detailed filtering and comparison of options. On platforms like Trustpilot and other review sites, users often highlight the competitive pricing and the reliability of the service.

Customer Support

Customer support is another area where Rakuten Travel receives positive feedback. Users often commend the responsive and helpful customer service team, which is available to assist with any issues or queries. This support is crucial in building trust and ensuring a smooth travel experience.

Areas for Improvement

Some users have noted that while the service is excellent for Japan, the selection of accommodations in other regions could be improved. Additionally, a few reviewers have mentioned occasional issues with the booking process, though these are relatively rare and often quickly resolved by the support team.

Promotion and Loyalty Program

Rakuten Super Points Program

Rakuten Travel integrates with the Rakuten Super Points Program, a membership loyalty program introduced by Rakuten in 2002. This program allows users to earn points on their purchases, which can be redeemed for future bookings or other services within the Rakuten ecosystem. The program enhances user engagement and loyalty, providing incentives for repeat customers.

Special Offers and Discounts

Rakuten Travel frequently offers special promotions, discounts, and seasonal deals, making it an attractive option for travelers looking to save money. These offers are often highlighted on the homepage and through email newsletters, ensuring that users stay informed about the best deals available.

Frequently Asked Questions (FAQs)

How Do I Book a Hotel on Rakuten Travel?

Booking a hotel on Rakuten Travel is straightforward. Users can search for their desired destination and dates, select from the available options, and proceed to the booking page. The platform guides users through the payment process, and confirmation emails are sent upon successful booking.

What Languages Does Rakuten Travel Support?

Rakuten Travel supports eight languages: English, Japanese, French, Chinese (simplified and traditional), Korean, Thai, and Bahasa Indonesian. This multilingual support makes the service accessible to a broad international audience.

Can I Cancel or Modify My Booking?

Yes, users can cancel or modify their bookings, though this may be subject to the policies of the specific accommodation provider. Rakuten Travel provides clear instructions on how to manage bookings, and customer support is available to assist with any changes or cancellations.

How Secure Is My Personal and Payment Information?

Rakuten Travel ensures the security of personal and payment information through robust encryption and secure payment gateways. The service complies with relevant data protection regulations, providing users with peace of mind when making transactions online.

By combining a comprehensive inventory, advanced technology, and a user-friendly interface, Rakuten Travel has positioned itself as a leading player in the online travel agency market, particularly in Japan and increasingly globally. The integration of loyalty programs and frequent promotions further enhances the user experience, making Rakuten Travel a preferred choice for many travelers.