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About Otty Sleep

Otty Sleep, founded in 2016 by Michal Szlas, is a bed-in-a-box mattress retailer based in Leeds, UK. The company was born out of Szlas's personal quest for the perfect night's sleep, driven by his dissatisfaction with the high prices and false marketing promises prevalent in the mattress industry. With a background in building a successful brand of mobile phone accessories, Szlas leveraged his experience in marketing, e-commerce, logistics, and management to launch Otty Sleep. The mission is clear: to provide innovative, high-quality mattresses at affordable prices, ensuring the best night's sleep for consumers.

Standout Features

Otty Sleep has carved out a niche in the competitive mattress market with several standout features:

• Unique Cooling Gel: Otty mattresses incorporate a unique Cool Blue Gel layer, which helps regulate body temperature, ensuring a comfortable sleep environment.
• Hybrid Design: The mattresses combine high-grade memory foam with 2,000 encapsulated pocket springs, providing both comfort and support. This hybrid design is particularly beneficial for heavier and stomach sleepers, as well as those suffering from back pain.
• Flippable Mattress: The Otty Firm Hybrid Mattress is notable for its flippability, offering two different firmness levels: Firm (8.5/10) and Extra Firm (9/10). This feature allows users to choose the firmness that best suits their needs.
• Air Flow System: The mattresses include an air flow system that enhances breathability, contributing to a cooler and more comfortable sleeping experience.
• 100-Night Trial and 10-Year Warranty: Otty Sleep offers a 100-night trial period and a 10-year warranty, providing customers with peace of mind and a commitment to quality.

User Reviews

User reviews and feedback from various sources highlight the strengths and a few areas for improvement of Otty Sleep mattresses:

• Comfort and Support: Many users praise the Otty mattress for its excellent comfort and support. For instance, a reviewer on Trustpilot noted, "The Otty mattress has been a game-changer for my back pain. It's firm but not too firm, and the cooling gel really helps regulate my body temperature".
• Motion Isolation: The mattress has received positive feedback for its motion isolation, with one reviewer on YouTube stating, "I was impressed by how little movement I felt when my partner got in and out of bed".
• Edge Support: While the edge support is generally good, some users have noted that it could be improved, particularly on the Extra Firm side of the flippable mattress.
• Customer Service: Otty Sleep's customer service has been commended for its responsiveness and helpfulness. A customer on Amazon wrote, "The customer service team was very helpful and responsive when I had questions about the mattress".

Promotion and Loyalty Program

Otty Sleep offers various promotions and loyalty programs to attract and retain customers:

• Regular Sales and Discounts: The company frequently runs sales and discounts, making their mattresses more affordable for a wider range of consumers.
• Partnerships: Otty Sleep has partnered with high-street retailers like Next, making their products available in physical stores as well as online.
• Referral Programs: While specific details on loyalty programs are not widely available, the company's focus on customer satisfaction suggests that they may offer incentives for referrals and repeat purchases.

FAQs

Q: What makes Otty Sleep mattresses unique?

A: Otty Sleep mattresses are unique due to their hybrid design, combining memory foam and encapsulated pocket springs, along with a unique Cool Blue Gel layer for temperature regulation.

Q: Do Otty Sleep mattresses come with a trial period and warranty?

A: Yes, Otty Sleep offers a 100-night trial period and a 10-year warranty, providing customers with a risk-free purchase experience.

Q: Are Otty Sleep mattresses suitable for all types of sleepers?

A: Otty mattresses are particularly beneficial for heavier and stomach sleepers, as well as those suffering from back pain. However, the flippable feature of the Otty Firm Hybrid allows users to choose between two firmness levels, making it versatile for different sleeping preferences.

Q: How do I purchase an Otty Sleep mattress?

A: You can purchase Otty Sleep mattresses directly from their website (www.otty.com) or through their high-street partnerships with retailers like Next.

Q: What is the return policy if I'm not satisfied with the mattress?

A: If you're not satisfied with the mattress within the 100-night trial period, Otty Sleep will pick it up free of charge and offer a full refund.