20% Off Oh Polly Vouchers, Discount Codes January 2025

About Oh Polly

Oh Polly is a UK-based online women's fashion retailer founded in 2015 by Claire Henderson and Mike Branney. The brand emerged from a charitable initiative aimed at supporting impoverished communities in Southeast Asia, initially selling items on eBay to fund their charity, The Brannerson Foundation. Oh Polly is known for its trend-driven, high-quality clothing designed in-house, with a strong commitment to ethical manufacturing practices. The brand has rapidly grown, boasting over 8 million followers across social media platforms and a diverse product range that includes occasion wear, swimwear, and activewear.

Key Features That Set Oh Polly Apart

Oh Polly distinguishes itself in the fast fashion industry through several standout features:

• In-House Design and Production: Unlike many competitors, Oh Polly designs and produces its garments in-house, ensuring high quality and unique styles. This control over the manufacturing process allows for better oversight of ethical practices and product quality.

• Sustainability Initiatives: The brand is committed to sustainability, actively working on reducing its environmental impact. This includes a clothing donation service and a new rental service for occasion wear, promoting a circular economy.

• Social Media Engagement: Oh Polly employs a "social-first" business model, leveraging platforms like Instagram and TikTok to engage with its audience. The brand is known for its creative content and frequent interactions with customers, which helps maintain a strong community presence.

• Unique Packaging: The brand enhances the customer experience by shipping products in distinctive pink boxes, reinforcing the premium feel of their offerings.

Customer Feedback and Insights

User reviews of Oh Polly highlight both positive experiences and areas for improvement:

• Quality and Fit: Many customers praise the quality of the materials used and the attention to detail in the designs. However, some users have noted inconsistencies in sizing, suggesting that shoppers should refer to the size guide carefully.

• Customer Service: Feedback on customer service is mixed. While some customers report positive experiences with prompt responses and helpful support, others have expressed frustration over delays in shipping and returns.

• Style and Trendiness: Customers often commend Oh Polly for its trendy designs that cater to a youthful audience. The brand's ability to keep up with fashion trends is frequently mentioned as a key reason for their loyalty.

• Value for Money: Users generally feel that Oh Polly offers good value for the quality of the clothing, although some have pointed out that prices can be on the higher side compared to other fast fashion brands.

Reviews from platforms like Trustpilot and YouTube reflect these insights, with an overall positive sentiment towards the brand, particularly for its unique styles and commitment to ethical practices.

Promotions and Loyalty Programs

Oh Polly offers various promotions and loyalty incentives to enhance customer engagement:

• Student Discounts: Students can enjoy a 15% discount through partnerships with Student Beans and UNIDAYS, making it more accessible for younger shoppers.

• Exclusive App Offers: The Oh Polly app provides users with exclusive discounts and early access to new collections, encouraging downloads and frequent engagement.

• Social Media Competitions: The brand frequently runs competitions on social media, where followers can win clothing, cash prizes, or even luxury holidays. These initiatives not only boost engagement but also expand brand visibility.

• Loyalty Program: While specific details on a structured loyalty program were not found, the emphasis on customer interaction and appreciation suggests that repeat customers are valued through personalized marketing and exclusive offers.

Frequently Asked Questions

1. What sizes does Oh Polly offer?

Oh Polly provides a range of sizes, typically from UK 6 to UK 16, with detailed size guides available on their website to help customers choose the best fit.

2. How can I return an item?

Customers can initiate returns within a specified period after receiving their order. Detailed instructions are provided on the Oh Polly website, ensuring a straightforward return process.

3. Does Oh Polly ship internationally?

Yes, Oh Polly offers worldwide shipping, allowing customers from various countries to access their products.

4. What is the Brannerson Foundation?

The Brannerson Foundation is a charity established by the founders of Oh Polly, focusing on supporting children in impoverished regions of Southeast Asia. A portion of the brand's profits is donated to this foundation, reinforcing their commitment to social responsibility.

5. How often does Oh Polly release new collections?

Oh Polly typically releases new collections tied to seasons or special events rather than on a daily basis, ensuring that each launch is thoughtfully curated and aligned with current trends.

This comprehensive overview of Oh Polly highlights its unique position in the fashion industry, driven by a commitment to quality, ethical practices, and strong customer engagement.