5% Off Napo Pet Insurance Vouchers, Discount Codes Jan 2025

About Napo Pet Insurance

Napo Pet Insurance is a UK-based startup that has been making waves in the pet insurance market since its launch in December 2021. Founded by Jean-Phillipe Doumeng, a former executive director at Babylon Health, Napo aims to revolutionize the way pet owners approach pet care and insurance. The company's name is a tribute to Doumeng's beloved dog, Napo, reflecting the personal and emotional drive behind the business. With a mission to help pet owners navigate the complexities of pet care, Napo offers a holistic approach that goes beyond traditional insurance products.

Standout Features

Napo Pet Insurance stands out from its competitors through several innovative features that enhance the overall pet care experience:

• Comprehensive Coverage: Napo offers lifetime cover policies that cover all new conditions, illnesses, and accidents up to a selected vet fee limit of £4,000, £8,000, £12,000, or £16,000 per year. This includes coverage for dental work, complementary treatments, behavioral treatments, travel cover, emergency boarding, and third-party liability.
• 24/7 Online Vet Consultations: One of the key features is the access to free, unlimited video calls with UK vets and behaviorists. This service is available 24/7, ensuring that pet owners can get immediate advice and support whenever they need it.
• Pet Care Services: Napo provides a range of free pet care services, including a Puppy Academy with live classes and a Dog Training Hub with video lessons and group Q&A sessions. These services are designed to help pet owners prevent health issues and keep their pets happy and healthy.
• Low Excess and Flat Fee: Napo's policy includes a low £99 excess per condition claimed annually, and a £75 flat fee payable when an animal requires treatment. This makes claiming as stress-free as possible.

User Reviews

Napo Pet Insurance has garnered positive feedback from its customers, reflecting its commitment to providing excellent service and comprehensive coverage.

• Customer Satisfaction: On Napo's homepage, customers have praised the company for its efficient and courteous service. For example, one customer noted, "I was a little skeptical to insure my dogs with a new company, however I am so pleased that I did. My dog encountered a problem which Napo dealt with in a very professional and efficient manner".
• Value for Money: Many customers appreciate the value for money that Napo offers. A customer review stated, "Really good value for great level of cover, also like that you have access to an online vet 24/7 at no additional cost or detriment to your policy".
• Customer Support: The customer support at Napo has been highlighted as friendly and patient. A customer mentioned, "I had some problems when signing up my pets. I spoke to the online customer service. The person was so friendly and patient".

Promotion and Loyalty Program

Napo Pet Insurance offers several promotions and loyalty programs to attract and retain customers:

• Multi-Pet Discount: Napo provides a 15% discount for customers who insure more than one pet. This discount is applied automatically when adding multiple pets during the quote process.
• Holistic Approach: By offering free pet care services and educational resources, Napo incentivizes customers to maintain a long-term relationship with the company. This approach not only helps pets stay healthy but also fosters customer loyalty.

Frequently Asked Questions

Why is Napo Different?

Napo differentiates itself from traditional pet insurers by focusing on preventing vet bills rather than just covering them. The company provides free access to top-tier pet care services, ensuring that pets stay happy and healthy. This approach includes comprehensive policies with low excess fees, making the claiming process less stressful.

Can Napo Pay My Vet Directly?

Yes, Napo can pay your vet directly if preferred. However, this is subject to the vet practice's agreement. Customers can choose whether they want Napo to pay them or the vet directly.

Can I Speak to Someone Over the Phone?

While Napo does not have an inbound phone line, customers can book a callback through their chat or email service. This allows customers to schedule a call at a convenient time. For immediate assistance, the chat service is available from 10am to 5:30pm on weekdays.

Does Napo Offer Multipet Discounts?

Yes, Napo offers a 15% discount for customers who insure more than one pet. This discount is applied when adding multiple pets during the quote process.

How Can the Excess Be So Low?

Napo's low £99 excess per condition claimed annually is part of their commitment to making the claiming process stress-free. Unlike other insurers that set high excesses to avoid paying claims, Napo aims to support pet owners when they need it most.