$150 Off Modlily Discount Codes (5 Active) November 2024

About Modlily

Modlily is an international online women's fashion retailer founded in 2010 by Chris Xu in Sydney, Australia. The brand combines "mode," meaning fashion, and "lily," representing beauty and the founders' Chinese heritage. Initially self-funded by Chris using money from a part-time job, Modlily quickly grew through effective digital marketing and word-of-mouth. Today, it has expanded into a global fashion empire, serving over 5 million customers across 80+ countries with a vast product range of over 500,000 affordably priced items.

Standout Features

Modlily stands out in the fast fashion industry for several key reasons:

• Affordable Prices: By owning their own supply chain and selling directly to consumers online, Modlily cuts out middlemen and extra costs, enabling them to offer prices 40-60% cheaper than traditional boutiques and department stores.
• Trendy and On-Demand Products: The company's buying team stays on top of the latest trends, producing items in small batches to ensure customers get the latest looks without stock-outs or mark-downs.
• Quality Control: Modlily has established its own quality control team to ensure consistent sizing, appropriate materials, and overall durability of their products.
• Global Reach: Operating under a direct-to-consumer model, Modlily leverages e-commerce to reach an international customer base, particularly in North America and Europe.
• 24/7 Customer Service: Modlily offers fast self-service options, including 24/7 online chat and the ability to submit tickets for customer inquiries.

User Reviews and Feedback

User reviews and feedback provide valuable insights into the customer experience with Modlily. Here are some key points gathered from various sources:

• Shipping Issues: Many customers have reported delays in shipping, with some orders taking weeks to arrive despite expedited shipping payments.
• Quality Concerns: Several reviewers have mentioned poor quality of the clothing, including issues with sizing, material, and overall fit.
• Return Policy Issues: There have been numerous complaints about the return policy, with customers facing difficulties in getting full refunds and being charged for return shipping.
• Customer Service: Some users have expressed dissatisfaction with the customer service, citing unresponsive chat support and unhelpful responses to refund requests.
• Positive Experiences: Despite the negative feedback, some customers have reported positive experiences, particularly with the affordability and trendiness of the products.

Examples of User Feedback

1. Shipping and Return Issues:
2. "I returned 3 items totaling $82.94. All 3 were unworn and two of those unopened. Their 24 hr ship took 3+ weeks including me paying expedited shipping. These arrived too late for vacation. Then they ‘discounted’ my return to $57.50... This is unlawful".

3. "I paid for express shipping and they sent with USPS Parcel Select. I asked to refund my shipping, the agent said she would open a ticket and refund. Two business days later, I still have not seen the refund".

4. Quality Concerns:

5. "I ordered a top which I received today. It is so big, baggy, and shapeless with a huge v going halfway down my back. Totally useless and nothing like the pictures".

6. "The top I ordered took weeks to arrive and was very poor quality. The refund policy makes you pay at least $9 to return an item and could be way more. Not worth the effort".

7. Customer Service:

8. "I tried to use chat but Thea engorged my question and said ‘my order was in progress’ with longer wait times between chat. When I gave Thea low rating on customer service she replied in chat she ‘refused to help until I removed my low rating service’!".
9. "They don’t treat every customer the same most never see their product or their money. They are NOT an accredited company".

Promotion and Loyalty Program

Modlily frequently offers promotions and discounts to attract and retain customers. Here are some ways they engage with their customer base:

• Discounts and Sales: Modlily regularly offers significant discounts and sales, often highlighted on their homepage and through email newsletters.
• Loyalty Program: While there is no detailed information on a traditional loyalty program, Modlily encourages repeat business by offering competitive pricing and frequent promotions.
• Social Media Engagement: The company engages with customers through social media platforms, sharing the latest trends and promotions to keep customers informed and engaged.

FAQs

1. What is Modlily's Return Policy?

Modlily's return policy allows customers to return items, but there have been several complaints about the process. Customers often have to pay for return shipping, and there have been issues with receiving full refunds.

2. How Long Does Shipping Take?

Shipping times can vary significantly, with some customers reporting delays of several weeks despite paying for expedited shipping.

3. What is the Quality of Modlily's Products?

The quality of Modlily's products has been a point of contention. While some customers find the products satisfactory, many have reported issues with sizing, material quality, and overall fit.

4. How Can I Contact Modlily's Customer Service?

Modlily offers 24/7 online chat and the option to submit tickets for customer inquiries. However, some customers have reported difficulties in getting helpful responses.

5. Is Modlily a Legitimate Company?

Despite some negative reviews and complaints, Modlily is a legitimate company with a significant global presence. However, it is advisable to be cautious and thoroughly review their policies and customer feedback before making a purchase.