10% Off Love it Cover it Discount Codes (4 Active) Jan 2025

About Love it Cover it

Love it Cover it is a UK-based insurance provider specializing in mobile phone, gadget, and travel insurance. Founded in South-East Essex, the company has sold over one million policies since its inception in 2015, emphasizing a customer-centric approach that combines simplicity with comprehensive coverage. With a commitment to high-quality service, Love it Cover it aims to provide peace of mind through easy-to-understand policies and a supportive customer service team. The brand is authorized by the Financial Conduct Authority and has received accolades for its customer service excellence, including an "Excellent" rating on Trustpilot.

Unique Selling Points

Distinctive Features

Love it Cover it stands out in the insurance market through several key features:

• Comprehensive Coverage: The company offers a range of insurance products that include mobile phone, gadget, and travel insurance. Their policies cover theft, accidental damage, and even loss, with options for worldwide protection.

• Flexible Plans: Customers can choose from various plans tailored to their needs, such as the ‘Essential’ and ‘Premium’ packages for mobile insurance. The gadget insurance extends to laptops, cameras, and gaming devices, ensuring broad coverage for modern tech users.

• In-House Claims Handling: All claims are processed by an in-house customer service team based in the UK, ensuring a seamless experience from claim submission to resolution.

• Warranty on Repairs: Love it Cover it offers a 12-month warranty on repairs, providing additional reassurance to customers about the quality of service.

Customer Insights

User reviews reflect a generally positive sentiment towards Love it Cover it. On Trustpilot, the company has garnered over 3,000 reviews with an impressive score of 4.7 out of 5, indicating high customer satisfaction. Users frequently commend the quick claims process and responsive customer service. Many reviews highlight the ease of purchasing policies online and the helpfulness of the customer service team during claims.

On platforms like Amazon and YouTube, customers have shared their experiences, often praising the comprehensive nature of the coverage and the affordability of the policies. Some reviews noted minor delays in claims processing, but these were typically outweighed by the overall positive experiences reported by users.

Promotions and Loyalty Initiatives

Exclusive Offers

Love it Cover it frequently runs promotions to attract new customers. Current offerings include discounts for NHS staff and other exclusive deals that provide the first two months free on select policies. Additionally, customers who already have mobile phone insurance can benefit from a 10% discount on their first gadget insurance policy, encouraging loyalty and cross-selling of services.

Loyalty Program

The company does not have a formal loyalty program but fosters customer retention through competitive pricing and exceptional service. By maintaining high standards in customer care, Love it Cover it aims to build long-term relationships with its clients, ensuring they feel valued and supported.

Frequently Asked Questions

What types of insurance does Love it Cover it offer?

Love it Cover it provides insurance for mobile phones, gadgets, and travel, with various plans tailored to different needs.

How does the claims process work?

Claims are handled entirely in-house by the UK-based customer service team. Customers can submit claims through the website, and the team guides them through the process.

Is there a warranty on repairs?

Yes, Love it Cover it offers a 12-month warranty on all repairs made under their insurance policies.

Can I customize my travel insurance policy?

Absolutely! Love it Cover it allows customers to customize their travel insurance policies to fit their specific needs, ensuring they only pay for the coverage they require.

What is the cancellation policy?

Customers have a 14-day money-back guarantee, allowing them to cancel their policy for any reason within that timeframe for a full refund.

How can I contact customer service?

Customer service can be reached via phone or through the website's contact form. The team is available to assist with inquiries and claims during business hours.

In summary, Love it Cover it positions itself as a modern and customer-focused insurance provider, offering a range of products designed to protect the things that matter most to its clients. With its strong emphasis on service quality and customer satisfaction, the brand continues to build a loyal customer base in the competitive insurance market.