20% Off Leisure Guard Travel Discount Codes (1 Active) Jan 2025

About Leisure Guard Travel

Leisure Guard Travel Insurance is a prominent provider of travel insurance and vehicle hire excess waiver products. As part of the ROCK Insurance Group, Leisure Guard operates under the trading styles of Rock Insurance Services Limited and Leisure World Developments Limited. The company is authorized and regulated by the Financial Conduct Authority (FCA), ensuring a high standard of service and compliance with regulatory requirements.

Standout Features

Comprehensive Travel Insurance

Leisure Guard offers a range of travel insurance policies designed to cater to various needs, including single trip, annual multi-trip, and long-stay policies. These policies cover essential aspects such as medical emergencies, trip cancellations, and delays, providing peace of mind for travelers.

Online Doctor Service

One of the standout features of Leisure Guard Travel Insurance is the Doctor Please online doctor service. This service allows policyholders to consult with qualified and experienced English-speaking doctors via phone or video calls, regardless of their location. The Doctor Please app, available on both Apple App Store and Google Play Store, enables users to schedule appointments, access doctor's notes, and receive electronic prescriptions, making medical care more accessible while abroad.

Emergency Assistance

Leisure Guard provides 24/7 emergency assistance for policyholders. In the event of a medical emergency or other crises during travel, customers can contact the emergency assistance team, which operates 365 days a year. This service ensures that help is always available, no matter the time or location.

Pre-Existing Medical Conditions

Leisure Guard has specific guidelines for pre-existing medical conditions. Policyholders must declare any pre-existing conditions, and the company will determine if cover is available. This transparency helps in managing expectations and ensuring that customers are aware of what is covered and what is not.

User Reviews

Positive Feedback

Many users have praised Leisure Guard for its competitive pricing and comprehensive coverage. For instance, a customer on Trustpilot highlighted the great value and ease of use of Leisure Guard's car hire excess insurance, noting that the support team was quick to resolve issues.

Areas for Improvement

However, some users have reported mixed experiences, particularly with the claims process. A user on the MoneySavingExpert forum shared a disappointing experience with a claim for holiday curtailment, citing difficulties in interpreting policy clauses and poor customer service. Such feedback underscores the importance of carefully reading policy terms and conditions.

Promotion and Loyalty Program

Leisure Guard occasionally offers promotions and discounts to attract new customers and reward loyal ones. While specific details about a loyalty program are not widely available, the company's commitment to providing competitive rates and additional services like the Doctor Please app suggests a focus on customer satisfaction and retention.

FAQs

How Do I Access the Online Doctor Service?

Policyholders can access the Doctor Please online doctor service by downloading the app from the Apple App Store or Google Play Store. Once the app is installed, users can create a profile using a unique access code provided by Leisure Guard and schedule appointments with qualified doctors.

What Should I Do in a Medical Emergency?

In the event of a medical emergency, policyholders should contact the emergency assistance team immediately. The contact details, including phone numbers and email addresses, are provided in the policy documentation. It is crucial to contact the team before incurring costs above £500 to ensure that the claim process is smooth.

Can I Get Cover for Pre-Existing Medical Conditions?

Leisure Guard requires policyholders to declare any pre-existing medical conditions. The company will then determine if cover is available for these conditions. It is essential to provide accurate and complete information to avoid any issues with claims.

How Do I Make a Claim?

To make a claim, policyholders can submit the necessary documentation online or contact the claims department directly. The process involves filling out a claim form and providing supporting evidence such as receipts and medical certificates. Detailed instructions are available on the Leisure Guard website and in the policy documentation.

By understanding these aspects of Leisure Guard Travel Insurance, potential customers can make informed decisions about their travel insurance needs and benefit from the comprehensive services and features offered by the company.