$50 Off Keen Gardener Vouchers, Discount Codes January 2025

About Keen Gardener

Keen Gardener is an independent, family-run online garden retailer dedicated to providing high-quality gardening, barbecue, and outdoor living products. Established with a strong commitment to service and quality, Keen Gardener has built a reputation for excellence in the UK and beyond. The company operates from Redditch, with a physical address at 58 Padgets Lane, B98 0RD, and is known for its personalized approach to customer service.

Standout Features

Prompt and Reliable Delivery

Keen Gardener prides itself on efficient delivery services. They utilize courier delivery methods, ensuring that orders are typically delivered within five days. The company boasts an impressive on-time delivery rate of 98%, with 97% of orders arriving accurate and undamaged.

Comprehensive Customer Service

Customer service is a cornerstone of Keen Gardener's operations. They offer multiple communication channels, including email, telephone, and live chat. Queries are generally resolved within an hour, reflecting their commitment to quick and effective support.

Easy Returns and Refunds

Keen Gardener has a straightforward returns process, making it easy for customers to return items if needed. This policy helps build trust and ensures customer satisfaction.

User Reviews

User reviews provide valuable insights into the customer experience with Keen Gardener. Here are some key points gathered from various sources:

• Positive Feedback: Many customers have praised Keen Gardener for their good service and prompt delivery. Reviews highlight the company's reliability and the quality of their products.

• "I have purchased items before from Keengardener; they have a very good service and deliver promptly," notes one satisfied customer.

• Areas for Improvement: Despite the overall positive feedback, some customers have reported issues with customer service. For instance, one reviewer experienced difficulties in getting a response after returning a broken item and faced challenges in contacting the company via phone and email.

• "Very bad customer service. Had a broken table top heater delivered. Sent it back no reply or acknowledgement," a dissatisfied customer mentioned.

Trustpilot Insights

On Trustpilot, Keen Gardener has received mixed reviews. While many customers appreciate the company's service, others have expressed frustration with certain aspects of their experience. The platform shows that 1279 people have reviewed the company, indicating a significant customer base.

Promotion and Loyalty Program

Keen Gardener occasionally offers discounts and promotions to attract and retain customers. For example, recent customers have benefited from discounts on items such as batteries. However, detailed information about a structured loyalty program is not readily available. It appears that the company focuses more on providing competitive pricing and excellent service rather than a formal loyalty scheme.

FAQs

How long does delivery take?

Keen Gardener typically delivers orders within five days, with an on-time delivery rate of 98%.

What are the customer service contact options?

Customers can reach Keen Gardener via email at [email protected], by telephone at 01789 763 336, or through live chat on their website.

How do I return an item?

The returns process is described as easy. Customers can initiate returns, and the company aims to resolve any issues promptly.

What products does Keen Gardener offer?

Keen Gardener supplies a wide range of gardening, barbecue, and outdoor living products, catering to various customer needs.

By understanding these aspects, potential customers can make informed decisions about shopping with Keen Gardener and what to expect from their experience.