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About Hidden Botanics

Hidden Botanics, founded in January 2019, is a pioneering brand in the realm of sustainable and preserved wedding flowers. Based in Slough, the company was born out of a passion for dried floral designs and a commitment to providing unique, eco-friendly alternatives to traditional fresh bouquets. The founder's journey began with a deep appreciation for the beauty and longevity of dried flowers, which has since evolved into a thriving business catering to couples seeking distinctive and lasting floral arrangements.

Standout Features

Hidden Botanics stands out in the market for several compelling reasons:

• Sustainable Products: The brand offers a range of dried and preserved flowers, which are not only beautiful but also environmentally friendly. These flowers are grown by farmers during their respective seasons, ensuring a sustainable and ethical sourcing process.
• Handcrafted Designs: Each bouquet and arrangement is meticulously handcrafted, reflecting the brand's dedication to quality and craftsmanship. This personal touch sets Hidden Botanics apart from mass-produced floral products.
• Unique Alternatives: For couples looking to make a statement, Hidden Botanics provides stunning bouquets that are perfect for those who want something different from traditional fresh flowers. These arrangements are ideal for weddings, special events, and even everyday decor.

User Reviews and Feedback

User reviews and feedback provide valuable insights into the customer experience with Hidden Botanics. Here are some key points gathered from various sources:

• Quality and Packaging: While some customers have been impressed with the packaging and sturdiness of the flowers, others have reported issues such as burnt or missing items. For instance, one customer noted that the Nigella pods received were burnt and lacked the vibrant appearance of similar products from other sellers.
• Customer Service: There have been mixed reviews regarding customer service. Some customers have experienced delays in receiving their orders and have noted that communication from the company could be improved. However, it is worth mentioning that the company has made efforts to resolve issues, such as shipping missing items.
• Product Expectations: Some customers have expressed disappointment with the size and quality of certain items, such as the thistle flowers in wedding crowns. However, others have praised the realism of the artificial flowers used in their products.

Promotion and Loyalty Program

While specific details about Hidden Botanics' promotion and loyalty programs are not extensively documented, it is clear that the company focuses on building customer relationships through quality products and customer service. Here are some potential ways the brand might engage with customers:

• Seasonal Promotions: Given the seasonal nature of their products, Hidden Botanics might offer seasonal promotions or discounts to encourage purchases during different times of the year.
• Loyalty Rewards: Although not explicitly mentioned, a loyalty program could be a valuable addition to retain customers and reward repeat purchases. This could include exclusive discounts, early access to new products, or special offers for loyal customers.
• Social Media Engagement: The brand likely engages with customers through social media platforms, sharing updates, behind-the-scenes content, and customer testimonials to build a community around their products.

FAQs

Q: What types of flowers does Hidden Botanics offer?

Hidden Botanics specializes in dried and preserved flowers, including a variety of seasonal blooms and grasses. These flowers are handcrafted into unique bouquets and arrangements suitable for weddings and other special occasions.

Q: How are the flowers sourced?

The flowers are sourced from farmers who grow them during their respective seasons. This approach ensures that the products are sustainable and ethically sourced.

Q: What is the typical turnaround time for orders?

While the exact turnaround time can vary, some customers have reported delays in receiving their orders. However, the company aims to resolve any issues promptly and has been known to ship missing items as soon as possible.

Q: How are the flowers packaged?

The packaging of Hidden Botanics' products has received mixed reviews. Some customers have noted that the flowers were not as carefully packaged as they had expected, while others have been satisfied with the packaging.

Q: Does Hidden Botanics offer any customer service support?

Yes, Hidden Botanics provides customer service support. Although there have been some reports of delays in communication, the company generally responds to customer inquiries and works to resolve any issues.

By understanding these aspects of Hidden Botanics, potential customers can make informed decisions about whether this brand aligns with their needs and expectations for sustainable, unique, and beautifully crafted floral arrangements.