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About GEEPAS

GEEPAS, the flagship brand of Western International Group, has established itself as a household name in the electronics and home appliances sector over the last four decades. Founded in 1983 in Bahrain, the brand has evolved from a modest business to a global enterprise with a presence in over 90 countries. GEEPAS is renowned for its extensive portfolio of over 1500 products, catering to diverse segments such as entertainment products, home appliances, kitchen appliances, personal gadgets, and lighting products. The brand's commitment to quality, innovation, and customer satisfaction has made it a preferred choice for millions of consumers worldwide.

Standout Features

Comprehensive Product Range

GEEPAS boasts an impressive array of products, making it a one-stop solution for all household needs. The brand offers a wide range of consumer electronics and home appliances, including entertainment products, home appliances, kitchen appliances, personal care gadgets, and lighting products. This diverse portfolio ensures that customers can find everything they need under one brand, enhancing convenience and accessibility.

Quality and Innovation

GEEPAS places a strong emphasis on quality and innovation. The brand's R&D division adheres to stringent international norms and procedures, ensuring that all products meet global quality standards. This focus on quality is evident in the components testing facilities, quality control experts, and trained sourcing personnel across various countries. The result is a range of products that combine quality, technology, and aesthetics, making them appealing to a broad cross-section of the market.

Global Reach and Distribution

With products available in more than 90 countries, GEEPAS has a significant global footprint. The brand's extensive distribution network includes over 20,000 outlets across the GCC countries and beyond. This widespread availability ensures that customers can easily access GEEPAS products, whether through physical stores or online channels.

Exceptional After-Sales Service

GEEPAS is particularly noted for its exceptional after-sales service, known as G-care. The brand offers a remarkable service turnaround time of 4 to 6 days, available at service centers in over 25 countries. This commitment to customer service has helped GEEPAS build a loyal customer base and maintain a high customer retention rate of 74.3%.

User Reviews and Feedback

Customer Satisfaction

GEEPAS has garnered positive feedback from customers across various platforms. On Trustpilot, Amazon, and YouTube, users praise the brand for its reliable products, competitive pricing, and excellent customer service. Many customers appreciate the wide range of products available, which caters to their diverse needs. The after-sales service is often highlighted as a key differentiator, with customers expressing satisfaction with the prompt and efficient service provided by GEEPAS.

Common Praise Points

• Quality and Reliability: Customers frequently commend GEEPAS products for their quality and reliability. Many users have reported using GEEPAS products for extended periods without any significant issues.
• Affordability: The brand's commitment to offering products at competitive prices is another point of praise. Customers appreciate the value for money they receive from GEEPAS products.
• Customer Service: The exceptional after-sales service provided by GEEPAS is consistently praised. Users appreciate the quick turnaround time and the professionalism of the service centers.

Areas for Improvement

While GEEPAS generally receives positive feedback, some users have mentioned areas for improvement. These include occasional delays in delivery and minor issues with product durability. However, these concerns are relatively rare and do not detract from the overall positive perception of the brand.

Promotion and Loyalty Program

Online Shopping Experience

GEEPAS has enhanced its customer experience with the launch of its online store, geepas.com. This platform offers high-quality, genuine, branded products at attractive prices with fast delivery options. Customers can enjoy flexible payment options, including cash on delivery, online payment, and a buy now, pay later option. The website also features an easy 7-day return policy, providing customers with convenience and peace of mind while shopping online.

Loyalty and Rewards

GEEPAS does not explicitly mention a traditional loyalty program, but its customer retention rate of 74.3% suggests a strong customer loyalty base. The brand's focus on quality products, competitive pricing, and exceptional after-sales service contributes to this loyalty. Customers are incentivized to continue purchasing from GEEPAS due to the consistent value and service they receive.

FAQs

What is the history of GEEPAS?

GEEPAS was founded in 1983 in Bahrain as a modest business. It has since grown into a global enterprise with a presence in over 90 countries. The brand was established by K P Basheer, who relocated to Dubai in 1998 to expand the business.

What products does GEEPAS offer?

GEEPAS offers a wide range of products, including entertainment products, home appliances, kitchen appliances, personal care gadgets, lighting products, accessories, power tools, sanitary fittings, and ironmongery products. The brand has over 1500 products in its portfolio.

What is GEEPAS' after-sales service like?

GEEPAS is known for its exceptional after-sales service, G-care, which offers a service turnaround time of 4 to 6 days. This service is available at service centers in over 25 countries, ensuring prompt and efficient support for customers.

Is GEEPAS available online?

Yes, GEEPAS has an online store, geepas.com, which offers high-quality products with fast delivery options. The website provides flexible payment options and an easy 7-day return policy, enhancing the online shopping experience for customers.

What certifications does GEEPAS hold?

GEEPAS products are certified by various authorities such as SASO (Saudi Arabian Standards Organisation), ESMA (Emirates Authority for Standardization and Metrology), ADQCC (Abu Dhabi Quality and Conformity Council), BIS (Bureau of Indian Standards), BPS Philippines (Bureau Of Product Standards), and CE (Conformity Europe).