$30 Off Fonehouse Vouchers, Discount Codes January 2025

About Fonehouse

Fonehouse, operating under the trading name of KTM Online Limited, has been a stalwart in the UK mobile phone retail industry since its inception in 1994. Founded by Clive Bayley, the company has evolved over nearly three decades to become a trusted name for consumers seeking top-tier mobile phones and contracts. With a strong presence both online and on the high street, Fonehouse boasts 21 stores across the UK and Northern Ireland, offering a diverse range of handsets from leading brands and competitive deals on various networks.

Standout Features

Extensive Product Range

Fonehouse prides itself on offering a wide array of brand-new handsets from major brands such as Apple and Samsung, as well as refurbished models for those looking for more budget-friendly options. This diverse product range ensures that customers can find the perfect device to suit their needs and budget.

Competitive Pricing and Deals

One of the key features that set Fonehouse apart is its commitment to providing the best mobile phone deals. The company employs a dedicated team of deal hunters who work tirelessly to source top offers on various devices and tariffs. This includes fantastic cashback options and gift bundles that significantly enhance the value for money.

Free Next Day Delivery and Return Policy

Fonehouse offers free next day delivery on handsets in stock, subject to new customers passing network and other checks. Additionally, the company provides a 14-day return policy, ensuring customers have ample time to assess their purchase and return it if necessary.

Strong Customer Service

Fonehouse is renowned for its excellent customer service. The company's dedicated customer service team is available to assist customers online, via phone, or in-store. This comprehensive support ensures that customers receive help whenever they need it.

User Reviews and Feedback

General Sentiment

User reviews across various platforms indicate a generally positive sentiment towards Fonehouse. Customers often praise the company for its competitive pricing, excellent customer service, and the quality of the products offered.

Trustpilot Insights

On Trustpilot, Fonehouse has a positive rating, with many customers appreciating the ease of purchasing and the helpfulness of the staff. Some reviewers have noted that the company's deals are among the best in the market, and the free next day delivery is a significant advantage.

YouTube and Social Media Feedback

On YouTube and other social media platforms, Fonehouse is often commended for its engaging content and helpful tutorials. Customers appreciate the transparency and detailed information provided about the products and services.

Common Praise and Criticisms

While the majority of feedback is positive, some customers have noted occasional delays in delivery and minor issues with the return process. However, these are relatively rare and often resolved promptly by the customer service team.

Promotion and Loyalty Program

Franchise Opportunities

Fonehouse offers an exciting franchise programme for ambitious individuals looking to enter the mobile communications industry. This programme provides access to the company's extensive network, a proven business model, and ongoing support. Recent expansions include new store openings in Hornchurch and Hendon, operated by franchisees Sapan Shah and Ahmed Al-Habshi, respectively.

Special Offers and Discounts

Fonehouse frequently runs special promotions and discounts on various handsets and tariffs. These offers can include significant price reductions, cashback deals, and gift bundles that enhance the overall value for customers. The company's website and social media channels are regularly updated with the latest deals and offers.

Loyalty Program

While Fonehouse does not have a traditional loyalty program, the company's commitment to providing ongoing value through competitive deals and excellent customer service acts as a form of loyalty incentive. Repeat customers often find that the company's consistent quality and service keep them coming back for their mobile phone needs.

Frequently Asked Questions (FAQs)

Are Fonehouse Phones New?

Yes, Fonehouse offers brand-new handsets across all featured mobile phone brands. However, the company also sells refurbished models for customers looking for more affordable options.

How Long Does Fonehouse Take to Process an Order?

Fonehouse strives to dispatch orders within 24 hours of sale. The company offers free next day delivery on handsets in stock, subject to new customers passing network and other checks.

Who Owns Fonehouse?

Fonehouse is the trading name for KTM Online Limited, which was formed by the acquisition of Fonehouse by GreenTech Distribution's Richard Crawley and Lucky Anand, along with Mobile Phones Direct's former CEO Ben Branson and its former online marketing director Simon Weedon.

What Networks Does Fonehouse Work With?

Fonehouse works with major networks such as Three and Vodafone, as well as up-and-coming sub-networks like Talk Mobile. This allows the company to offer a wide range of tariffs and deals to suit different customer needs.

How Does Fonehouse Handle Annual Price Increases?

Fonehouse provides clear information on annual price increases for its network partners. For example, Three increases monthly prices by the Consumer Price Index rate of inflation plus 3.9% each April, while Vodafone increases monthly plans by £1.80 annually on April 1st. Talk Mobile does not have annual price increases for 2024.

By understanding these aspects of Fonehouse, customers can make informed decisions about their mobile phone purchases and appreciate the value and service that the company offers.