50% Off Flooring Superstore Discount Codes (3 Active) Jan 2025

About Flooring Superstore

Flooring Superstore, established in 2012, has evolved from an online-only retailer to a leading flooring company in the UK, boasting 42 bricks and mortar stores and a workforce of over 400 employees. Headquartered in the North East of England, the company offers an extensive range of over 10,000 floor covering products under three brands: Flooring Superstore, Direct Wood Flooring, and Grass Direct. Known for its commitment to quality and sustainability, Flooring Superstore has supported over 80 charities and is a partner of several environmental initiatives, including The Rainforest Trust and Eden Reforestation Projects.

Standout Features

Extensive Product Range

Flooring Superstore stands out with its vast selection of flooring options, including carpet, vinyl flooring, luxury vinyl tiles, wood flooring, and artificial grass. The company's product range is meticulously curated by a team of knowledgeable buyers to ensure high quality and value for money. With over 5,000 choices available, customers can find the perfect flooring to suit any style or situation.

Competitive Pricing

One of the key features that set Flooring Superstore apart is its commitment to offering the cheapest prices on the market. The company guarantees to match any lower price found elsewhere and will even reduce the price by a further 10% if a customer finds the same product cheaper. This pricing strategy is made possible by bulk purchasing, which cuts retail costs by up to 50%.

Advanced Delivery Network

Flooring Superstore's delivery network is highly efficient, utilizing both an in-house fleet of vans and specially chosen couriers. This ensures that all orders are delivered promptly and securely. The company also operates 10 dedicated stock warehouses, including a new 10,000 square foot facility specifically for wood flooring, which helps in maintaining a high level of stock availability.

Sustainable Practices

The company is deeply committed to sustainability. Flooring Superstore has introduced innovative products such as carpet underlay made from recycled plastic and carpets made from nylon fish nets retrieved from the ocean. Additionally, for every order placed, the company plants a tree and donates a share of its profits towards tree planting initiatives. This commitment extends to protecting habitats and cleaning up oceans, with significant contributions to projects like the Rainforest Trust and ocean plastic removal.

User Reviews and Feedback

Customer Satisfaction

Flooring Superstore has garnered positive feedback from customers across various platforms. On Trustpilot, customers praise the company's excellent customer service, fast delivery times, and high-quality products. Many reviewers appreciate the knowledgeable and friendly staff who go the extra mile to ensure customer satisfaction. On YouTube, customers have shared their positive experiences with the installation process and the overall quality of the flooring products.

Common Praise

• Quality of Products: Customers frequently commend the high quality of the flooring products, noting that they are durable and look great.
• Customer Service: The contact team at Flooring Superstore is often praised for being highly knowledgeable, friendly, and helpful.
• Delivery: The efficient delivery network is another aspect that receives consistent positive feedback, with customers appreciating the prompt and secure delivery of their orders.

Areas for Improvement

While the majority of feedback is positive, some customers have noted occasional delays in delivery and minor issues with product installation. However, these issues are generally resolved quickly by the customer service team.

Promotion and Loyalty Program

Price Matching and Discounts

Flooring Superstore's price matching policy is a significant draw for customers. If a customer finds the same product cheaper elsewhere, the company will match that price and offer an additional 10% discount. This policy, combined with bulk purchasing discounts, makes Flooring Superstore a cost-effective option for flooring needs.

Environmental Initiatives as Incentives

The company's commitment to sustainability also serves as an incentive for customers. For every order placed, a tree is planted, and a portion of the profits goes towards environmental projects. This not only benefits the customer but also contributes to a positive environmental impact.

Loyalty and Community Support

Flooring Superstore is passionate about supporting local communities and charities. The company's involvement with organizations like Shelter, The Princes Trust, and the Woodland Warrior Programme adds a layer of social responsibility that resonates with many customers. This community-focused approach fosters loyalty and trust among customers.

Frequently Asked Questions (FAQs)

What is the return policy at Flooring Superstore?

Flooring Superstore offers a flexible return policy. Customers can return products within a specified timeframe, and the company provides clear guidelines on its website to ensure a smooth return process.

How does the price matching policy work?

If a customer finds the same product cheaper elsewhere, Flooring Superstore will match that price and offer an additional 10% discount. This policy is designed to ensure customers get the best possible deal.

Are the products sustainably sourced?

Yes, Flooring Superstore is committed to sustainability. All wood flooring products are PEFC certified, ensuring they are sustainably sourced. The company also engages in various environmental initiatives, including tree planting and ocean plastic removal.

What is the delivery process like?

Flooring Superstore uses an advanced in-house delivery network and specially chosen couriers to ensure prompt and secure delivery of orders. The company operates 10 dedicated stock warehouses to maintain high stock availability.

How can I contact Flooring Superstore for customer service?

Customers can contact Flooring Superstore through their contact centre, which is staffed by highly knowledgeable and friendly advisors. The contact details are available on the company's website, and customers can reach out via phone, email, or through the website's contact form.