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About FitTrack UK

FitTrack UK, incorporated on October 23, 2020, is a private limited company based in Godalming, Surrey. The company has quickly established itself as a significant player in the health and wellness industry, particularly with its innovative smart scale products. FitTrack UK is known for its commitment to accuracy and user-friendly technology, making health tracking accessible and comprehensive for a wide range of users. With a strong online presence and a growing customer base, FitTrack UK continues to expand its offerings, enhancing the health monitoring experience for individuals and families alike.

Standout Features

FitTrack UK's products are distinguished by several standout features that set them apart from other smart scales on the market.

1. Advanced BIA Technology: FitTrack scales utilize patented dual Bioelectrical Impedance Analysis (BIA) technology, which sends a low, safe electrical signal through the body to measure body composition. This technology allows for accurate measurements of various health metrics, including body fat percentage, muscle rate, body water, and bone mass, with an accuracy of +/- 3% compared to DEXA scans.

2. Comprehensive Health Metrics: The FitTrack scale measures up to 17 vital body metrics, providing users with a detailed overview of their health. These metrics include weight, BMI, body fat percentage, muscle rate, body water, bone mass, and more.

3. User-Friendly App: The Hume Health app, which is the companion app for FitTrack scales, is available for both iOS and Android users. The app allows users to track their health metrics over time, set goals, and receive personalized insights and coaching. The app also integrates with other health data from devices like Apple, Garmin, and more.

4. Multi-User Capability: FitTrack scales can be used by multiple users within the same household, making it a convenient option for families. The app supports up to 8 user profiles, allowing each user to track their own health metrics independently.

5. Premium Features: For users seeking more in-depth health insights, FitTrack offers a premium program called Hume Plus. This program includes features such as personalized nutrition plans, nutrition tracking, and weekly full-body health reports, all for a monthly subscription fee of $9.99.

User Reviews

User feedback on FitTrack UK's products is mixed but generally positive, reflecting both the strengths and areas for improvement of the brand.

• Accuracy and Reliability: Many users praise the accuracy of the FitTrack scale, noting that it consistently measures body composition metrics with high precision. Users appreciate the detailed health reports and the ability to track progress over time.

• Ease of Use: The user-friendly interface of both the scale and the Hume Health app is frequently highlighted. Users find it easy to set up and use the device, and the app's integration with other health data sources is seen as a significant advantage.

• Customer Support: Some users have reported issues with customer support, citing difficulties in resolving problems and inconsistencies in the app's performance. However, FitTrack UK's 30-day trial and return policy, as well as its 2-year warranty, are seen as positive aspects by many customers.

• App Criticisms: There have been criticisms regarding the Hume Health app, particularly concerning the transition from the previous MyHealth app to the new Hume Health app. Some users have reported losing access to previously free features and have expressed dissatisfaction with the new subscription model.

Promotion and Loyalty Program

FitTrack UK offers several promotions and loyalty programs to attract and retain customers.

• Free Shipping: FitTrack UK provides free shipping on all orders, making it convenient for customers to purchase and receive their products without additional costs.

• 30-Day Trial: The company offers a 30-day trial period, allowing customers to try the product risk-free. If the product does not meet their expectations, they can return it for a full refund.

• Warranty: FitTrack UK offers a 2-year warranty on its devices, with the option to purchase a lifetime warranty for extended coverage.

• Premium Subscription: The Hume Plus premium program provides additional features and personalized insights for a monthly fee. This program is designed to help users achieve their health goals through tailored coaching and detailed health reports.

FAQs

Getting Started with FitTrack

1. Which App Should I Use? To access your full body measurements, you need to use the Hume Health app, which is the companion app for the FitTrack scale. The app is available for both iOS and Android users.

2. How Do I Download the Hume Health App? You can download the Hume Health app from the Google Play Store for Android users or the Apple App Store for iOS users. Follow the download links provided on the FitTrack UK website.

3. How Do I Register for the App? To register an account on the Hume Health app, download the app, tap "Sign Up," and provide a valid email and password. You will need to validate your email using a verification code sent by the app.

Using the FitTrack Scale

1. What is the Science Behind the FitTrack Scale? The FitTrack scale uses BIA technology, sending a low electrical signal through your feet to measure body composition. This signal passes quickly through hydrated muscle tissue but meets resistance when it hits fat tissue, allowing for accurate measurements.

2. How Accurate is the FitTrack Scale? The FitTrack scale is highly accurate, with measurements +/- 3% from a DEXA scan, which is considered the gold standard for body composition measurement.

3. Can Multiple Users Use the Same Scale? Yes, the FitTrack scale can be used by multiple users within the same household. The Hume Health app supports up to 8 user profiles, allowing each user to track their health metrics independently.

Additional Features and Support

1. What is Digital Twin? The Digital Twin feature in the Hume Health app analyzes your health metrics and third-party data to build a baseline for your health. It provides personalized insights and objectives to help you achieve your health goals.

2. What are Rings in the Hume Health App? Rings are a feature in the Hume Plus program that track your daily progress towards completing your objectives for activity, sleep, nutrition, and health score. Filling in the rings indicates how close you are to achieving your daily goals.

3. How Do I Resolve Issues with My Subscription? If you are subscribed to Hume Plus but are unable to access the full experience, verify that your subscription is active and try resolving the issue through the app's support features or by contacting FitTrack UK's customer support.