14% Off Feel Good Contacts Vouchers, Discount Codes Jan 2025

About Feel Good Contacts

Feel Good Contacts, founded in 2008 by caring and qualified optometrists, has established itself as the UK's leading online contact lens retailer. The company's mission is to provide high-quality contact lenses, glasses, sunglasses, and eye care products at affordable prices. With a strong focus on customer satisfaction and a nurturing company culture, Feel Good Contacts has grown steadily over the years, becoming a trusted name in the eyewear industry.

Standout Features

Affordable Pricing

Feel Good Contacts stands out for its competitive pricing, offering customers savings of up to 50% on contact lenses compared to high street opticians. This is achieved by buying directly from leading suppliers, allowing the company to pass the savings on to its customers.

Fast and Reliable Delivery

The company offers tracked, next-day UK delivery as standard for orders placed by 11:59 PM. Additionally, they provide free Click & Collect services and speedy international delivery, ensuring that customers receive their products quickly and efficiently.

Wide Product Range

Feel Good Contacts offers a diverse range of eyewear products, including major branded glasses and sunglasses. They stock 98% of all lenses, ensuring that customers can find the original branded equivalent of many high street opticians' own brand lenses.

Expert Eye Care

The company has a team of in-house opticians who ensure that customers receive the right information and products. Their dedicated customer service team is available seven days a week to address any queries, and they also provide a comprehensive Eye Care Hub with medically reviewed articles on eye health and care.

User Reviews

Feel Good Contacts has an excellent reputation among its customers, reflected in its high ratings on various review platforms.

• Trustpilot: With over 50,000 reviews, the company is rated "Excellent" on Trustpilot, one of the highest ratings in the industry.
• Customer Feedback: Customers praise the company for its competitive prices, fast delivery, and excellent customer service. Many reviewers appreciate the ease of ordering and the quality of the products received.
• Reputation: The positive feedback highlights the company's commitment to providing a superior customer experience, making it a trusted choice for eyewear needs.

Promotion and Loyalty Program

Feel Good Contacts implements various promotional strategies to enhance customer engagement and loyalty.

• Discounts and Offers: New customers are offered 10% off their first purchase, while returning customers are shown messages promoting the company's mobile app. Students are also encouraged to use the company's student discount.
• Data Capture and Email Marketing: The company uses targeted popovers to capture data and offer personalized deals. This strategy has led to a significant increase in new subscribers and subsequent sales.
• Loyalty Program: While there is no specific loyalty program mentioned, the company's focus on providing excellent service and competitive pricing helps in retaining customers and fostering loyalty.

FAQs

Q: What makes Feel Good Contacts different from other eyewear retailers?

A: Feel Good Contacts stands out due to its affordable pricing, fast and reliable delivery, wide product range, and expert eye care services. The company's commitment to customer satisfaction and its nurturing company culture also set it apart.

Q: How do I order contact lenses from Feel Good Contacts?

A: Ordering from Feel Good Contacts is straightforward. You can purchase contact lenses online without needing to provide a prescription, as the company trusts that you know which type of lenses you need. However, for any queries, their dedicated customer service team is available seven days a week.

Q: What is the delivery policy of Feel Good Contacts?

A: Feel Good Contacts offers tracked, next-day UK delivery for orders placed by 11:59 PM. They also provide free Click & Collect services and speedy international delivery.

Q: How does Feel Good Contacts ensure the quality of its products?

A: The company buys directly from leading suppliers, ensuring that all products are genuine branded items. Additionally, their in-house opticians verify the quality and appropriateness of the products for customers.

Q: What kind of customer support does Feel Good Contacts offer?

A: Feel Good Contacts has a dedicated customer service team available seven days a week to address any queries. They also provide a comprehensive Eye Care Hub with medically reviewed articles on eye health and care.