20% Off Contact Lens King Discount Codes (4 Active) Jan 2025

About Contact Lens King

Contact Lens King, founded in 2004, is a prominent online retailer specializing in providing a wide range of brand-name contact lenses at competitive prices. With its headquarters in New York and operations in Quebec, Canada, the company has established itself as a leading player in the contact lens industry. Contact Lens King's mission is to offer customers the best online option to purchase contact lenses, ensuring value-focused pricing and exceptional customer service.

Standout Features

Contact Lens King stands out in several key areas that contribute to its success and customer satisfaction:

• Extensive Product Range: The company stocks a diverse array of contact lens types, including daily, weekly, and monthly disposables, colored lenses, toric lenses for astigmatism, and bifocal or multifocal lenses. This variety ensures that customers can find the right lenses to meet their specific needs.
• Competitive Pricing: Contact Lens King is known for offering discounted prices on popular brands, often significantly lower than what is available at eye doctors' offices. This pricing strategy has helped the company attract and retain a loyal customer base.
• Efficient Customer Service: The company has implemented a robust customer service system, which includes a call center with a remarkable 94% service level agreement (SLA) of answering calls within 20 seconds. This commitment to service has earned Contact Lens King an A+ rating from the Better Business Bureau (BBB) and top rankings in customer service from Newsweek and Trustpilot.
• Employee Incentives and Recognition: Contact Lens King has developed a four-phase approach to enhance employee satisfaction, which includes monetary rewards, job flexibility, team performance recognition, and personal reward through social responsibility. This approach has significantly reduced employee attrition and improved overall performance.

User Reviews and Feedback

User reviews and feedback are crucial in understanding the customer experience with Contact Lens King. Here are some insights gathered from various sources:

• Positive Feedback: Many customers praise Contact Lens King for its easy ordering process, fast delivery, and excellent customer service. Users often highlight the value for money, with some noting that the prices are significantly lower than those at traditional eye care providers.
• "Excellent customer service and promptness The website was really easy and straightforward to use, and the particular contacts I was buying (Biofinity) were about 10 bucks cheaper than other websites." - Richard, New York
• "I recommend CLK to everyone, even my eye doctor." - Amy Zahn
• Negative Feedback: While the majority of reviews are positive, some customers have reported issues with ordering and shipping, such as delays or missing orders. However, these complaints are relatively rare and often addressed by the company's customer service team.
• "I ordered a set of contacts from Contact Lens King on March 20, 2023. However, as of May 7, 2023, I have yet to receive my contacts despite having shipping information and a tracking number showing delivered." - Customer Complaint

Promotion and Loyalty Program

Contact Lens King engages its customers through various promotional and loyalty programs:

• Volume Discounts: The company offers volume discounts on selected products, encouraging customers to buy more and save more. This strategy helps in building customer loyalty and increasing repeat business.
• New Customer Offers: Contact Lens King often provides introductory offers for new customers, making it an attractive option for those looking to switch from traditional eye care providers.
• Social Responsibility: The company's involvement in social responsibility initiatives, such as participating in the Great Strides for CF, organizing food drives, and volunteering for Toys for Tots, helps in building a positive brand image and fostering customer loyalty.

FAQs

Ordering and Shipping

• How do I place an order?
• Placing an order is straightforward. Simply find your lenses, add them to your cart, and proceed to checkout. Contact Lens King will verify your prescription with your doctor's office within 24 hours of your order.
• What if my order is delayed or missing?
• If you encounter any issues with your order, Contact Lens King's customer service team is available to assist. They will re-ship orders if necessary and provide support to resolve any delivery issues.

Returns and Refunds

• Can I return my lenses?
• Yes, Contact Lens King offers a 30-day return policy. If the lens box is unopened and in its original condition, you can return the lenses. For faulty or incorrect products, the company will send replacement products.
• How do I initiate a return?
• To return lenses, you need to contact Contact Lens King's customer service before sending back the lenses. They will provide you with the return address and any necessary instructions.

Customer Service

• How can I contact customer service?
• Contact Lens King's customer service is available Monday through Friday from 8:30 AM to 5:00 PM EST. You can reach them via phone at 800.352.0255 or through their live help feature on the website.
• What is the service level agreement (SLA) for customer calls?
• Contact Lens King's call center has a 94% SLA of answering calls within 20 seconds, significantly surpassing industry averages.

By focusing on competitive pricing, exceptional customer service, and robust employee incentives, Contact Lens King has established itself as a trusted and reliable online retailer in the contact lens industry.