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About Chococo

Chococo, founded in 2002 by Claire and Andy Burnet in the picturesque Dorset seaside town of Swanage, has established itself as a leading authority in artisan chocolate in the UK. With over 20 years of experience and an impressive array of over 125 national and international fine food awards, Chococo is renowned for its commitment to crafting truly fresh, ethical, and sustainable chocolates. The brand's passion for working with local Dorset producers and championing single-origin chocolates has set a high standard in the industry. Chococo's products are available nationwide through their mail order service and at their four Chocolate Houses across the south.

Standout Features

Ethical and Sustainable Practices

Chococo stands out for its unwavering commitment to ethical and sustainable practices. The brand has been a pioneer in using 100% plastic-free, recyclable packaging since its inception. Unlike many in the industry, Chococo has never used plastic trays and continues to eliminate all plastic from its packaging. This dedication to sustainability extends to their direct trade partnerships with chocolate makers in Colombia and Ecuador, ensuring high-quality, single-origin chocolates that support fair trade practices.

High-Quality Ingredients

Chococo's chocolates are made with the finest ingredients, including single-origin cocoa beans and locally sourced seasonal produce. Their signature milk chocolate, made in Colombia, contains 47% cocoa solids and 23% milk solids, resulting in a rich and creamy taste with significantly less added sugar than most milk chocolates. The dark chocolate, sourced from Ecuador, is crafted from heritage Arriba Nacional cocoa beans, offering a deliciously moreish taste with mellow coffee and raisin notes.

Unique Flavors and Products

The brand is celebrated for its unique and innovative flavors, often incorporating local Dorset ingredients such as sea salt from the Dorset Sea Salt Company and honey from Field Honey. These unique flavors are blended with the finest single-origin chocolates to create a diverse range of products, including naturally vegan-friendly dark and oat milk chocolates. For special occasions, Chococo offers festive gifts with stylish packaging, featuring items like faceted penguins, chocolates-filled baubles, and curated festive flavor boxes.

User Reviews and Feedback

Customer Satisfaction

Chococo has garnered a reputation for exceptional quality and customer satisfaction. On platforms like Trustpilot and Amazon, customers praise the brand for its delicious chocolates, beautiful packaging, and excellent customer service. Many reviewers highlight the unique flavors and the ethical sourcing of ingredients as key reasons for their loyalty to the brand. On YouTube, reviewers often commend the rich taste and the care taken in the hand decoration of each chocolate.

Common Praise

• Quality of Chocolates: Customers consistently praise the high quality and rich flavors of Chococo's chocolates.
• Ethical Practices: The brand's commitment to sustainability and fair trade is frequently highlighted as a positive aspect.
• Customer Service: Excellent customer service is a common theme in user reviews, with many praising the helpful and responsive team.
• Packaging: The stylish and sustainable packaging is often mentioned as a standout feature, making the chocolates perfect for gifts.

Areas for Improvement

While Chococo generally receives positive feedback, some customers have noted that the prices can be on the higher side. However, most agree that the quality and uniqueness of the products justify the cost.

Promotion and Loyalty Program

Seasonal Promotions

Chococo regularly offers seasonal promotions and limited-edition products, particularly around holidays like Christmas. For instance, their festive gifts in 2023 included stylishly packaged items such as faceted penguins, chocolates-filled baubles, and curated festive flavor boxes. These promotions not only attract new customers but also keep loyal customers engaged with new and exciting products.

Loyalty and Customer Engagement

While specific details about a formal loyalty program are not readily available, Chococo's commitment to customer satisfaction and engagement is evident through their responsive customer service and regular updates on new products and promotions. The brand's social media presence and newsletters help keep customers informed and involved, fostering a sense of community and loyalty among their customer base.

FAQs

What makes Chococo's chocolates unique?

Chococo's chocolates are unique due to their use of single-origin cocoa beans, locally sourced seasonal produce, and innovative flavor combinations. The brand's commitment to ethical and sustainable practices, including 100% plastic-free packaging, also sets them apart.

Where are Chococo's chocolates made?

Chococo's chocolates are made in partnership with direct trade chocolate makers in Colombia and Ecuador. The brand also works closely with local Dorset producers to incorporate regional flavors into their products.

Do Chococo offer vegan options?

Yes, Chococo offers vegan-friendly options, including dark and oat milk chocolates. These products are carefully crafted to ensure they are suitable for those following a vegan lifestyle.

How does Chococo ensure sustainability in their packaging?

Chococo has been committed to sustainable packaging since its inception, using 100% plastic-free, recyclable materials. The brand has never used plastic trays and continues to innovate in packaging to minimize environmental impact.

What kind of customer service does Chococo provide?

Chococo is known for its excellent customer service. The team is responsive and helpful, ensuring that customers have a positive experience from ordering to receiving their chocolates.