$50 Off CHERLEY Discount Codes (10 Active) November 2024

About Cherley

Cherley, operating under the domain cherley.com, positions itself as a leading international online seller specializing in a wide range of fashion clothing. According to their official website, Cherley aims to provide an unparalleled shopping experience, offering an extensive selection of fashionable items to cater to diverse tastes and preferences.

Key Features of Cherley

Cherley's website boasts several features that are intended to enhance the shopping experience, although the actual user experience has been a subject of controversy. Here are some of the key features:

• Extensive Product Range: Cherley offers a broad spectrum of clothing items, including dresses, tops, skirts, and more. The variety is designed to appeal to a wide audience, promising something for everyone.
• Global Reach: As an international online seller, Cherley ships to various countries, making its products accessible to customers worldwide.
• Affordable Pricing: The prices listed on Cherley's website are generally lower than those of many other fashion retailers, which can be a significant draw for budget-conscious shoppers.

User Reviews and Feedback

User reviews and feedback from various sources paint a concerning picture about Cherley's reliability and product quality.

• Shipping and Customer Service Issues: Numerous users have reported significant delays in shipping, with some orders taking over a month to arrive. Customer service has been criticized for being unresponsive or evasive when dealing with customer inquiries and complaints. For instance, a user on Reddit detailed a frustrating experience where they were given the runaround by customer service and eventually had to dispute the charge with their bank to get a refund.
• Quality Concerns: Many customers have expressed dissatisfaction with the quality of the products. Reviews on Trustpilot and other platforms describe the materials as cheap and the designs as poorly executed. A fashion blogger, for example, received a dress that looked nothing like the one she ordered, highlighting the discrepancy between the advertised product and the actual item received.
• Photo Misrepresentation: There have been allegations that Cherley uses stolen photos from other reputable websites, such as House of CB, to advertise their products. This has led to several instances where customers received items that did not match the photos shown on the website.
• Return Policy Issues: The return process has been described as cumbersome and often unsuccessful. Customers have reported difficulty in getting refunds or resolving issues with their orders, with some being pushed to keep the items despite their dissatisfaction.

Promotion and Loyalty Programs

While Cherley does offer some promotional incentives, these have been met with skepticism by many customers.

• Discounts and Tokens: In some cases, Cherley has offered tokens of appreciation, such as $10 off the next order, in an attempt to placate dissatisfied customers. However, these gestures have been seen as insufficient by many, who prefer a full refund or a satisfactory resolution to their issues.
• Lack of Transparency: There is little information available on any structured loyalty program that rewards repeat customers. The focus seems to be more on attracting new customers rather than retaining existing ones.

Frequently Asked Questions (FAQs)

Given the numerous complaints and issues raised by customers, here are some FAQs that might help clarify common concerns:

• Q: Is Cherley a legitimate company?

• A: While Cherley operates as a legitimate business entity, numerous customer reviews and feedback suggest that the company may engage in practices that are deceptive or untrustworthy, such as using stolen photos and delivering low-quality products.

• Q: How long does shipping take?

• A: Shipping times have been reported to be excessively long, often taking over a month. Some customers have experienced delays even after receiving tracking numbers.

• Q: What is the return policy like?

• A: The return policy is often described as difficult and unhelpful. Customers have reported significant hurdles in getting refunds or resolving issues with their orders.

• Q: Are the products as shown on the website?

• A: Many customers have reported that the products they received did not match the photos shown on the website. This has led to allegations of photo misrepresentation.

• Q: How responsive is customer service?

• A: Customer service has been criticized for being unresponsive or evasive. Customers have reported difficulty in getting direct answers to their questions and resolving their issues.