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About Charles Clinkard

Charles Clinkard is a renowned footwear retailer with a rich history that spans nearly a century. Founded in 1924 by Charles and Eveline Clinkard in Middlesbrough, the company has evolved from a single shoe shop into a thriving family-run business with 33 stores across the UK. The Clinkard family has maintained a strong commitment to providing high-quality shoes and exceptional customer service, values that have been the cornerstone of their success since the beginning. Today, the company is led by the third generation of the Clinkard family, with Charles Clinkard serving as the Managing Director.

Standout Features

Heritage and Family Legacy

Charles Clinkard's heritage is deeply rooted in its family legacy. The business was built on the principles of quality, customer service, and family values. Over the years, the company has expanded while maintaining these core principles. The introduction of children’s shoes by Eveline Clinkard after World War II, for instance, became a significant success and remains a core part of their business model.

Expansion and Innovation

The company has continuously innovated and expanded its operations. Key milestones include the opening of new stores in various locations, the establishment of the wholesale business Intershoe, and the launch of their online store in 2004. Intershoe, founded by Roger Clinkard, has been instrumental in importing high-quality footwear from Scandinavia and representing brands like Gabor in the UK.

Awards and Recognition

Charles Clinkard has garnered numerous awards and recognitions for its excellence in the footwear industry. Notable achievements include being named Best Footwear Multiple Retailer at the Footwear Today Awards in 2012 and 2014, and Managing Director Charles Clinkard receiving the Footwear Personality of the Year award in 2013.

Commitment to Customer Service

The company's commitment to customer service is evident in its various initiatives. The introduction of Istore, an in-store facility allowing customers to view and order from the full range of shoes, is a testament to their focus on enhancing the customer experience. Additionally, their Price Promise ensures that customers receive the best value for their money.

User Reviews and Feedback

Trustpilot and Online Reviews

On Trustpilot, Charles Clinkard generally receives positive reviews, with customers praising the quality of their products and the excellent customer service. Many reviewers appreciate the wide range of footwear options available and the helpful staff in their stores. However, some customers have noted occasional issues with delivery times and returns, though these are relatively rare.

Amazon and Other Platforms

On Amazon, Charles Clinkard's products are well-received, with many customers praising the comfort and quality of the shoes. Some reviewers have noted that the sizing can be inconsistent across different brands, but overall, the feedback is positive.

YouTube and Social Media

On social media platforms like YouTube, customers often share their positive experiences with Charles Clinkard. Reviewers appreciate the detailed product descriptions and the helpful customer service team. The company's engagement with customers on these platforms is also commendable, as they actively respond to feedback and queries.

Promotion and Loyalty Program

Loyalty Scheme

Charles Clinkard operates a loyalty program that allows customers to earn and spend points both online and offline. This program has been simplified to encourage more customers to join, with clear on-site messaging and the ability to see potential points on product pages. The loyalty scheme is designed to build long-term loyalty and engagement with the brand.

Special Offers and Discounts

The company frequently offers special promotions and discounts, especially during key shopping periods. Customers can find these offers on their website, social media, and through email newsletters. These promotions help drive sales and reward loyal customers.

Cross-Channel Engagement

Charles Clinkard's online store is integrated with their physical stores, allowing customers to find their nearest store using a postcode lookup tool. This cross-channel approach enhances the shopping experience, making it easier for customers to navigate between online and offline channels.

FAQs

How did Charles Clinkard start?

Charles Clinkard was founded in 1924 by Charles and Eveline Clinkard in Middlesbrough. The couple opened their first shoe shop with a focus on providing high-quality shoes and excellent customer service.

What is Intershoe?

Intershoe is a wholesale business founded by Roger Clinkard, which innovatively imports winter boots from Scandinavia and represents brands like Gabor in the UK. It remains an integral part of the Clinkard Group.

Does Charles Clinkard have an online store?

Yes, Charles Clinkard launched its online store in 2004, which has become a significant part of their business. The online store offers a wide range of footwear and provides a seamless shopping experience.

What awards has Charles Clinkard won?

Charles Clinkard has won several awards, including Best Footwear Multiple Retailer at the Footwear Today Awards in 2012 and 2014, and Managing Director Charles Clinkard was named Footwear Personality of the Year in 2013.

How does Charles Clinkard's loyalty program work?

The loyalty program allows customers to earn and spend points both online and offline. Customers can see potential points on product pages, and the scheme has been simplified to encourage more participation and build long-term loyalty.