$50 Off Boxt UK Vouchers, Discount Codes January 2025

About Boxt UK

Boxt UK is a pioneering online platform that has revolutionized the way homeowners purchase and install boilers. Founded in 2012 by Mel, Andy, and Keith, who collectively bring over 70 years of experience in the industry, Boxt aims to provide a seamless, hassle-free experience for customers looking to upgrade their home heating systems. With its headquarters in Leeds, West Yorkshire, Boxt has grown to become the largest online boiler retailer in the UK, known for its transparency, ease of purchase, and fixed, fair pricing.

Standout Features

Boxt UK stands out in the market due to several innovative features that set it apart from traditional boiler purchasing processes:

• Quick and Easy Process: The platform allows customers to select and purchase a boiler online in under 20 minutes, from landing on the site to booking an installation. This streamlined process significantly reduces the time and complexity associated with traditional methods.
• Digital Platform: Boxt's website and mobile app offer a user-friendly interface where customers can choose their boiler based on power, quality, and price. The platform includes features like an airline-style booking engine that adjusts installation prices algorithmically to incentivize selection based on fitter availability and stock held.
• 24/7 Live Chat Support: Customers can interact with Boxt through a 24-7 live-chat functionality, ensuring they receive immediate support and answers to their queries.
• Installer App: The platform includes an installer app for Gas Safe-accredited engineers, enabling them to manage their availability, complete post-installation forms, submit photos, and manage payments efficiently.
• Integration with Suppliers: The back-end administration system handles integrations with product suppliers and the customer-facing financing/payment platform, ensuring a smooth and efficient process.

User Reviews

Boxt UK has garnered an impressive reputation among its customers, reflected in various user reviews and ratings:

• Trustpilot Reviews: Boxt boasts a 99% 'Excellent' rating on Trustpilot, with more than 30% of customers leaving reviews, significantly higher than the industry average.
• Customer Feedback: On their homepage and other review platforms, customers praise Boxt for its ease of use, competitive pricing, and excellent customer service. Many appreciate the transparency and speed of the process, as well as the professionalism of the installation teams.
• Amazon and YouTube Reviews: While specific reviews on Amazon and YouTube are not readily available, the overall sentiment from various sources indicates high customer satisfaction with Boxt's services.

Promotion and Loyalty Program

Boxt UK engages in various promotional activities and has a strong presence in sports sponsorships, which helps in building brand loyalty:

• Sports Sponsorships: Boxt is an avid supporter of sports, sponsoring several football clubs including Leeds United, Rangers FC, Middlesbrough, Nottingham Forest, and Everton. This sponsorship helps connect with sports fans and build brand recognition.
• Marketing Campaigns: Boxt has successfully run several marketing campaigns, including TV spots and national newspaper ads, which have significantly boosted their brand visibility and customer engagement. These campaigns are often backed by digital components to maximize reach.
• Word-of-Mouth: The company's focus on providing excellent service has led to strong word-of-mouth recommendations, contributing to its growth and customer loyalty.

FAQs

What makes Boxt UK different from traditional boiler retailers?

Boxt UK stands out due to its fully online process, allowing customers to purchase and arrange the installation of a boiler in under 20 minutes. This is achieved through a user-friendly digital platform that simplifies the entire process, cutting out middlemen and reducing costs.

How does the installation process work?

Once a customer selects and purchases a boiler, they can book an installation through the platform. The system assigns a Gas Safe-accredited installer based on availability and location. The installer app ensures that all necessary forms, photos, and payments are managed efficiently.

What kind of support does Boxt UK offer?

Boxt provides 24/7 live-chat support, ensuring customers can get immediate assistance with any queries or issues. Additionally, the platform's back-end system handles all administrative tasks, including supplier integrations and payment processing.

Is Boxt UK a reliable company?

Yes, Boxt UK is a reliable company with a strong reputation. It has been in operation since 2012 and has received overwhelmingly positive reviews from customers. The company is also recognized for its transparency and fair pricing.

How does Boxt UK ensure the quality of its installers?

Boxt UK works exclusively with Gas Safe-accredited engineers, ensuring that all installations are carried out by qualified professionals. The installer app and back-end system help in managing the availability and performance of these engineers.

By combining innovative technology, excellent customer service, and a commitment to transparency, Boxt UK has established itself as a leader in the UK's boiler market.