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About Bikmo

Bikmo is an award-winning cycle insurance specialist that has been dedicated to protecting the world's riders and the places they ride since its inception. Founded in 2014, Bikmo began as a bikes and kit comparison engine before pivoting into the insurance sector, leveraging its expertise and network within the cycling community. Today, Bikmo is a certified B Corp, committed to enabling customers to ride more while promoting better health and a cleaner environment.

Standout Features

Bikmo stands out in the insurance market with several key features that set it apart from traditional insurers.

• Specialized Insurance for Cyclists: Bikmo offers tailored insurance policies specifically designed for cyclists, covering bikes, gear, and even riders themselves. This specialization ensures that cyclists receive the right kind of protection tailored to their unique needs.
• Global Reach: With operations in the UK, Ireland, Germany, and Austria, Bikmo is a global business that works alongside partners to protect riders worldwide. This global approach allows Bikmo to support a diverse range of cycling communities.
• Technology-Driven Solutions: Bikmo uses advanced technology to simplify the insurance process, making it fast, simple, and satisfying for customers. This includes digital experiences and interactions that are designed to keep customers riding rather than dealing with complex insurance processes.
• B Corp Certification: As a certified B Corp since 2019, Bikmo prioritizes social impact, team benefits, and corporate governance. This certification reflects Bikmo's commitment to responsible business practices and its focus on people, the environment, and the community.
• Philanthropic Efforts: Bikmo is a member of 1% for the Planet, dedicating a portion of its revenue to support environmental causes and other philanthropic activities. This aligns with their mission to protect the world's riders and the places they ride.

User Reviews and Feedback

Bikmo has garnered positive feedback from its users across various platforms.

• Customer Experience: Users praise Bikmo for its exceptional customer service, highlighting the ease of the claims process and the helpfulness of the support team. On their homepage, customers often mention the peace of mind they have knowing they are protected by an insurer that understands cyclists' needs.
• Trustpilot Reviews: On Trustpilot, Bikmo has a high rating, with many reviewers appreciating the comprehensive coverage and the simplicity of the insurance process. Users also commend the company's proactive approach to resolving issues.
• YouTube and Social Media: On YouTube and other social media platforms, users share their positive experiences with Bikmo, often highlighting the company's commitment to the cycling community and its innovative approach to insurance.
• Partnerships and Endorsements: Bikmo's partnerships with reputable cycling organizations such as British Cycling, Brompton, and Cyclescheme further enhance its credibility. These partnerships indicate that Bikmo is trusted by major players in the cycling sector.

Promotion and Loyalty Program

Bikmo engages with its customers through various promotional activities and loyalty programs.

• Bikmo for Business: Recently launched, Bikmo for Business offers specialized insurance advice and products for cycling and mobility-centric businesses. This includes free consultations and tailored insurance solutions, demonstrating Bikmo's commitment to supporting the broader cycling community.
• Community Engagement: Bikmo actively participates in cycling events and festivals, such as the 2014 TdF Rapha Tempest Festival, where they gained initial traction. This community engagement helps build trust and loyalty among cyclists.
• Technology Working Group: Bikmo invites customers to join its technology working group to help improve their digital platform. This collaborative approach fosters a sense of community and encourages customer feedback and involvement.
• Philanthropic Initiatives: By joining 1% for the Planet, Bikmo encourages its customers to be part of a larger mission to protect the environment. This shared purpose can enhance customer loyalty and satisfaction.

FAQs

What makes Bikmo different from other insurance providers?

Bikmo stands out due to its specialization in cycle insurance, global reach, and use of advanced technology to simplify the insurance process. Additionally, its B Corp certification and philanthropic efforts reflect a commitment to social and environmental responsibility.

How does Bikmo support the cycling community?

Bikmo supports the cycling community through various initiatives, including partnerships with cycling organizations, participation in cycling events, and the launch of Bikmo for Business to support cycling and mobility-centric businesses.

What kind of insurance policies does Bikmo offer?

Bikmo offers comprehensive insurance policies that cover bikes, gear, and riders. These policies are tailored to meet the unique needs of cyclists, providing protection against theft, damage, and other risks associated with cycling.

How does Bikmo ensure transparency in its operations?

Bikmo runs the Open Project, which involves publishing claims statistics to ensure transparency. This initiative, started in 2017, helps build trust with customers by providing clear and frequent reporting of their activities.

What is Bikmo's approach to customer service?

Bikmo is known for its exceptional customer service, with a focus on providing an outstanding experience at every interaction. The company's support team is praised for its helpfulness and efficiency in handling claims and other customer inquiries.