$750 Off B&H Photo Discount Codes (4 Active) January 2025

About B&H Photo

B&H Photo Video, commonly known as B&H, is a renowned American retailer specializing in photo and video equipment, founded in 1973 by Blimie and Herman Schreiber. Based in Manhattan, New York City, B&H has evolved from a small storefront film shop into one of the largest electronic retailers in the U.S., offering over 400,000 products. The company is known for its extensive inventory, knowledgeable staff, and exceptional customer service. B&H operates primarily through its online platform and a single brick-and-mortar store at 420 Ninth Avenue, which is a popular destination for photographers, musicians, and creative professionals worldwide.

Standout Features

B&H Photo Video stands out in the market for several key reasons:

• Extensive Inventory: With nearly half a million items in stock, B&H offers one of the most comprehensive selections of photography, video, and audio equipment. This includes leading-edge technology and hard-to-find rarities, making it a trusted resource for both professionals and enthusiasts.
• Expert Staff: B&H employs extensively trained product specialists who are passionate about photography, film, music, and technology. This expertise ensures that customers receive tailored advice and solutions based on their specific needs.
• Customer-Centric Approach: B&H is committed to making customers, not just sales. The company practices the "art of the downsell," recommending the best options based on customer needs rather than price tags. This approach has earned B&H a reputation for honesty and customer satisfaction.
• Global Reach with Local Feel: Despite its global presence, B&H retains the feel of a small, neighborhood store. The company's family-owned status and observant Satmar Hasidic Jewish roots contribute to its unique culture and commitment to treating people right.

User Reviews and Feedback

B&H Photo Video has garnered an impressive array of positive reviews and feedback from various sources:

• Google Reviews: B&H enjoys a stellar 4.9 rating on Google Shopping reviews, reflecting high customer satisfaction with their purchases and service.
• Shopper Approved: The company has consistently maintained a 5-star rating in all key categories, including Overall Satisfaction, Product Satisfaction, Delivery Satisfaction, and Customer Service.
• Newsweek Recognition: B&H has been named one of America's Best Customer Service Companies by Newsweek multiple times, including in 2019, 2020, and 2024.
• YouTube and Social Media: B&H's YouTube channel and social media presence are filled with positive feedback and testimonials from satisfied customers, showcasing the company's commitment to quality and service.

Promotion and Loyalty Program

B&H Photo Video offers several promotions and loyalty programs to enhance the shopping experience for its customers:

• Competitive Pricing: B&H is known for offering great prices around the clock, ensuring that customers get the best value for their money.
• Employee Discounts: Employees of B&H benefit from significant discounts, which is a testament to the company's commitment to its staff and their satisfaction.
• Special Offers and Events: B&H frequently hosts special events, workshops, and promotions at its NYC SuperStore, providing customers with opportunities to learn from industry experts and get hands-on experience with new gear.
• Loyalty Programs: While B&H does not have a traditional loyalty program, its extensive customer service and personalized recommendations foster a loyal customer base. The company's focus on building long-term relationships rather than just making sales contributes to customer loyalty.

Frequently Asked Questions (FAQs)

1. What are B&H Photo Video's business hours?

B&H's NYC SuperStore is open Monday through Thursday from 9 AM to 7 PM, Friday from 9 AM to 1 PM, and closed on Shabbat and most Jewish holidays. Online orders can be placed at any time, but checkout and processing are unavailable during Shabbat and Jewish holidays.

2. How does B&H ensure customer satisfaction?

B&H ensures customer satisfaction through its extensively trained staff, who provide personalized advice and recommendations. The company also practices the "art of the downsell," focusing on the best options for the customer rather than the most expensive ones.

3. What awards and recognitions has B&H received?

B&H has received numerous awards, including being named one of America's Best Customer Service Companies by Newsweek, the Best Mobile Shopping App at the Mobile Shop Conference, and the leading online consumer electronics retailer by Consumer Reports.

4. Does B&H offer any educational resources?

Yes, B&H offers various educational resources, including workshops, hands-on demonstrations at the Tech Corner in its NYC SuperStore, and a wealth of content on its YouTube channel and website.

5. How does B&H handle online orders during holidays?

While the B&H website is accessible during holidays, checkout and processing of online orders are unavailable from sundown Friday evening until Saturday evening during Shabbat and other Jewish holidays.

By understanding these aspects of B&H Photo Video, customers can appreciate the unique value and service that this renowned retailer provides.