£9 Off Autodoc Vouchers, Discount Codes January 2025

About Autodoc

Autodoc, founded in 2008 by Alexej Erdle, Vitalij Kungel, and Max Wegner, has evolved into a leading European online retailer of vehicle spare parts and accessories. The company's humble beginnings in a 150 m² office in Berlin's Weißensee district have given way to a vast operation spanning 27 European countries, serving over 18.5 million customers. Autodoc's mission is to make mobility simple, transparent, and affordable, driven by the founders' personal experience of high costs for car spare parts, which led to the concept of selling affordable car parts online.

Standout Features

Comprehensive Product Range

Autodoc boasts an extensive product range, offering over 5.2 million items from 1,800 brand manufacturers. This includes parts for 166 car, 23 truck, and 154 motorbike brands, ensuring that customers can find almost any spare part they need. The company's inventory is housed in three large warehouse locations in Berlin, Szczecin, and Cheb, facilitating efficient order processing and delivery.

User-Friendly Platforms

Autodoc's websites and apps are designed to be highly user-friendly, providing clear and transparent product comparisons and pricing. This ease of use has been a significant factor in the company's success, as it helps customers navigate the often complex world of auto parts with ease. The platforms also offer detailed PDF instructions and video tutorials, further enhancing the customer experience.

Own Brands and Quality Assurance

In addition to offering products from various manufacturers, Autodoc has developed its own brands, RIDEX and STARK. These brands are produced in countries such as Turkey, Thailand, Taiwan, and China, offering customers better value and higher profit margins. This move underscores Autodoc's commitment to quality and affordability.

User Reviews and Feedback

Autodoc has garnered a positive reputation among its customers, reflected in various user reviews and feedback across different platforms.

• Trustpilot: Autodoc generally receives high ratings on Trustpilot, with many customers praising the company's competitive pricing, wide product range, and efficient delivery services.
• Amazon: On Amazon, Autodoc's products often receive positive reviews, with customers appreciating the quality of the parts and the ease of ordering.
• YouTube: The company's YouTube channel features numerous tutorials and product reviews, which have been well-received by viewers. Customers appreciate the detailed instructions and the transparency provided by these videos.
• Homepage Feedback: On Autodoc's own website, customers frequently comment on the user-friendly interface and the comprehensive product selection. Many also appreciate the customer support, which is available in 23 languages.

Promotion and Loyalty Programs

Autodoc has implemented several programs to reward its loyal customers and attract new ones.

• AUTODOC CLUB: Launched in 2019, this program helps customers manage their vehicle expenses and maintenance. It includes a website and an app, available since 2020, which provide tools for organizing maintenance and servicing vehicles.
• AUTODOC PLUS: Introduced in 2020, this program offers special conditions for regular customers, including discounts, premium features at reduced prices, and prioritized order fulfillment.
• AUTODOC PRO: This service, launched in 2022, is tailored for professionals and includes over two million articles. Initially rolled out in France, it is set to expand across Europe, offering significant price advantages compared to traditional wholesalers.

FAQs

Founding and History

• When was Autodoc founded? Autodoc was founded in 2008 by Alexej Erdle, Vitalij Kungel, and Max Wegner.
• Where was Autodoc initially based? The company's first office was located on the 3rd floor of Liebermannstraße 202 in Berlin's Weißensee district.

Product Range and Availability

• What products does Autodoc offer? Autodoc offers a wide selection of passenger car, truck, and motorcycle parts, including tires, brake systems, engines, engine oil, filters, tools, and accessories.
• How many products are available? Autodoc stocks over 5.2 million products from 1,800 brand manufacturers.

Customer Support and Services

• How does Autodoc support its customers? Autodoc provides user-friendly apps and websites, detailed PDF instructions, and video tutorials to aid customers in their purchases and repairs. Customer support is available in 23 languages.
• What are the membership programs offered by Autodoc? Autodoc offers AUTODOC CLUB, AUTODOC PLUS, and AUTODOC PRO, each designed to provide different benefits to customers, from managing vehicle expenses to offering professional services.

Return Policy

• How do I return a product using Autodoc's Safe Order option? To return a product, customers need to create a return request on the Autodoc website or contact support. The unused, undamaged spare part must be sent back in its original packaging with the invoice.

By understanding these aspects of Autodoc, customers can better appreciate the company's commitment to making mobility simple, affordable, and sustainable.