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About 24S

24S, formerly known as 24 Sèvres, is a French e-commerce luxury fashion company launched by LVMH (Louis Vuitton Moët Hennessy) on June 6, 2017. The platform was created as an online counterpart to Le Bon Marché, a renowned Parisian department store acquired by LVMH in 1984. Initially focusing on womenswear, 24S expanded its offerings to include menswear in 2019. The brand is known for its curated selection of luxury and contemporary fashion, featuring over 200 labels, including prominent LVMH brands like Louis Vuitton, Dior, and Celine, as well as emerging designers.

Standout Features

Luxury Brand Portfolio

24S stands out for its extensive and exclusive portfolio of luxury brands. The platform offers a wide range of products from top-tier designers, making it a one-stop shop for those seeking high-end fashion. This includes exclusive access to brands like Dior, Celine, and Louis Vuitton, which are not always available on other luxury e-commerce sites.

Parisian Style and Curation

The brand is deeply rooted in Parisian fashion, offering a unique perspective that resonates strongly with international audiences. The site's curation is led by Parisian fashion experts, ensuring that the selection reflects the latest trends and styles from the fashion capital.

Global Reach and Multilingual Support

24S has a strong international presence, delivering orders to over 100 countries. To cater to its global customer base, the site offers support in multiple languages, including English, French, German, and Korean. This multilingual support enhances the shopping experience for customers worldwide.

Express Delivery and Free Returns

24S provides express delivery options, ensuring that customers receive their purchases quickly. Additionally, the platform offers free returns, making it easier for customers to shop with confidence.

User Reviews and Feedback

Overall Satisfaction

Users generally praise 24S for its high-quality products and excellent customer service. On platforms like Trustpilot, customers often highlight the site's ease of use, fast shipping, and the authenticity of the luxury goods sold.

Product Quality and Authenticity

A common theme in user reviews is the authenticity and quality of the products. Customers appreciate that 24S only sells genuine luxury items, which is a significant factor in their purchasing decisions.

Customer Service

The customer service at 24S is often commended for being responsive and helpful. Users appreciate the support team's ability to resolve issues promptly and efficiently.

Areas for Improvement

Some users have noted that the site could improve its navigation and search functionality to make finding specific items easier. However, these are minor complaints compared to the overall positive feedback.

Promotion and Loyalty Program

Exclusive Offers and Collaborations

24S frequently collaborates with luxury and contemporary designers to offer exclusive capsules and collections. These collaborations are highly anticipated by customers and often feature unique pieces that can't be found elsewhere.

Seasonal Promotions

The platform regularly runs seasonal promotions and sales, offering customers the opportunity to purchase luxury items at discounted prices. These promotions are well-advertised on the site and through email newsletters.

Loyalty Program

While 24S does not have a traditional loyalty program, it rewards repeat customers through personalized offers and early access to new collections. The site also offers a newsletter subscription that keeps customers informed about upcoming sales and exclusive releases.

FAQs

What is 24S?

24S is a luxury e-commerce platform launched by LVMH, offering a curated selection of high-end fashion from over 200 brands, including LVMH's own luxury houses and emerging designers.

How do I know the products are authentic?

24S only sells authentic luxury goods. The platform is backed by LVMH, ensuring that all products are genuine and of the highest quality.

What languages does the site support?

24S supports multiple languages, including English, French, German, and Korean, to cater to its international customer base.

What is the return policy?

24S offers free returns, making it easy for customers to return items that do not fit or meet their expectations.

How long does delivery take?

24S provides express delivery options, ensuring that customers receive their purchases quickly. The exact delivery time may vary depending on the destination.

Can I shop from anywhere in the world?

Yes, 24S delivers orders to over 100 countries, making it accessible to a global audience.